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• Ah resolved it by deleting the extension and adding again. Thanks

  in Chrome extension icon always stays as a 'Z' and doesn't change based on the website I'm on Comment by knowledge_PCUK August 15, 2017
• Only other extensions are google docs, sheets etc. Have disabled and still not changed. I tried the troubleshoot option and it says Zotero is available. Although in the extension options it says 'Zotero Status Zotero is currently unavailable. If Zot…

  in Chrome extension icon always stays as a 'Z' and doesn't change based on the website I'm on Comment by knowledge_PCUK August 15, 2017
• Hi. Any thoughts on this? Thanks

  in Moved from Firefox to Chrome - now won't appear in Standalone Comment by knowledge_PCUK August 3, 2017
• Ok thanks. I just tried it now and it did appear in the selected group library - definitely wasn't happening earlier! Debug ID is D660003671

  in Moved from Firefox to Chrome - now won't appear in Standalone Comment by knowledge_PCUK July 24, 2017
• Unfortunately, this issue is happening again. It says the reference is importing to a different group library than the one I've selected in Standalone (and then the reference isn't even then in the other group library). I did the event logging - Deb…

  in Moved from Firefox to Chrome - now won't appear in Standalone Comment by knowledge_PCUK July 24, 2017
• Thanks for your help - seems to have fixed itself though!

  in Moved from Firefox to Chrome - now won't appear in Standalone Comment by knowledge_PCUK July 20, 2017
• Thanks. I tried http://127.0.0.1:23119/connector/ping and is says "Endpoint does not support method". We are not yet using version 5.0 of Standalone. It's doing it for every page/type I try

  in Moved from Firefox to Chrome - now won't appear in Standalone Comment by knowledge_PCUK July 18, 2017
• Please can anyone help with this? Thanks

  in Style correction required: BMC Medicine (for web pages) Comment by knowledge_PCUK May 20, 2015
• Ok thanks, I'll pass that on

  in Folders sometime s appear empty when clicking between folders Comment by knowledge_PCUK June 27, 2014
• Hi Dan. Thanks. Yes, the data directory is on a networked drive but it's our only option. We use a Cloud IT system and hot desk so we log on to a different computer every day - using the local hard drive is not a possibility.

  in Folders sometime s appear empty when clicking between folders Comment by knowledge_PCUK June 27, 2014
• report ID: 1759003343

  in Folders sometime s appear empty when clicking between folders Comment by knowledge_PCUK June 27, 2014
• Thanks. When she re-opened Firefox, Zotero seemed to have dissapreared. Then she re-installed and it wouldn't accept the password at first (the exact same details worked on the Zotero website) but then it did accept them. Now there'a another issue I…

  in Zotero sync server did not accept your username and password - deleted something important? Comment by knowledge_PCUK June 27, 2014
• Ok. Is there a simple/quick way for me to do this?

  in Edited version of British Journal of Cancer Comment by knowledge_PCUK March 31, 2014
• Hi Adam, Thanks for this. I see this how now resolved the issue for 'web page' items but it still dorsn't include the URL for items I've added manually into Zotero as file type 'document'. Can you add in the URL for this type please? (don't need…

  in Edited version of British Journal of Cancer Comment by knowledge_PCUK March 31, 2014
• Thanks - not in a great rush. Ali

  in Edited version of British Journal of Cancer Comment by knowledge_PCUK February 26, 2014
• True - I see your point now about how a URL isn't included in the bibliography using this style, whether there's an author or not. I contacted BJC as, on the page you included above, it doesn't state how to cite a document or website that is not a j…

  in Edited version of British Journal of Cancer Comment by knowledge_PCUK February 25, 2014
• Ok, I see the single field option, but the URL is then omitted from the reference list

  in Edited version of British Journal of Cancer Comment by knowledge_PCUK February 25, 2014
• If I add the organisation's name as the 'author surname' then this works for the in-text citation, but then the URL isn't included in the bibliography list (as it would be if author was blank - and I want it to be included!)

  in Edited version of British Journal of Cancer Comment by knowledge_PCUK February 25, 2014
• But how should I do this if it's an organisation since author asks for first name and last name?

  in Edited version of British Journal of Cancer Comment by knowledge_PCUK February 25, 2014
• ok thanks

  in Can the web version be used to cite references in Word? Comment by knowledge_PCUK February 13, 2014
• ok thanks, so the web version is only for viewing the records/PDFs?

  in Can the web version be used to cite references in Word? Comment by knowledge_PCUK February 13, 2014
• Working all fine now - thanks for your help

  in "The attached file could not be found. It may have been moved or deleted outside of Zotero." Comment by knowledge_PCUK January 24, 2014
• No, it still doesn;t work. Do I need the group owner to do a sync first?

  in "The attached file could not be found. It may have been moved or deleted outside of Zotero." Comment by knowledge_PCUK January 23, 2014
• Hi adam, yes you're right. I looked at the link you sent but got to the point about an arror triangle and stopped. We have one of these saying space ran out. I just logged in with the group owner and we upgraded the storage. Just re-synching th…

  in "The attached file could not be found. It may have been moved or deleted outside of Zotero." Comment by knowledge_PCUK January 23, 2014
• p.p.s I think the person who uploaded the files may have logged in as the group owner to add a load of files but I think the account is over the storage limit. If you pay to upgrade now, will everything be added to the server and therefore shared ac…

  in "The attached file could not be found. It may have been moved or deleted outside of Zotero." Comment by knowledge_PCUK January 23, 2014
• p.s. we can both open items before a particular date - looks like something went wrong to every item added after that date (although, as I say, the group owner can open everything)

  in "The attached file could not be found. It may have been moved or deleted outside of Zotero." Comment by knowledge_PCUK January 23, 2014
• I totally get it now, thank you so much! I just tested it with setting up a new account with another email address and then adding that account account to the group - then it appeared when I signed in as that user! Thanks for being patient with me a…

  in Won't let multiple users acess a group library at the same time on a Cloud IT system Comment by knowledge_PCUK January 21, 2014
• and then when that random user added a PDF for example, anyone else in the group can access it from Zotero? Although I guess the backup of the PDF itself will only be in their data directory, or would it be in everyones?

  in Won't let multiple users acess a group library at the same time on a Cloud IT system Comment by knowledge_PCUK January 21, 2014
• ok. but they won't be very helpful so I have to fix it myself! my question is...how do the group libraries work? i.e. if i was to add a totally new user tomorrow and they selected a random folder as their data directory, surely they wouldn't be able…

  in Won't let multiple users acess a group library at the same time on a Cloud IT system Comment by knowledge_PCUK January 21, 2014
• ps. myself (user a) and user b have no issues using the group library at the same time, even though we use the same folder as our data directories

  in Won't let multiple users acess a group library at the same time on a Cloud IT system Comment by knowledge_PCUK January 21, 2014
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