MDJaeger

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MDJaeger
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  • The problem was indeed solved by not using drag&drop. I am not going to argue about how often people use drag&drop instead of copy/paste. Ideally, it should work both ways. I upgraded on the second computer from Zotero for Firefox, but did …
  • Sync works on both of the computers now. However, I am really astonished how sync could stop working on the second computer without any changes whatsoever made in the settings on that machine.
  • OK, I found the solution. In the end it was so easy that I never even thought of it before:I use a password manager, so what I usually do is drag&drop username & password from the password manager to the entry fields in various programs. How…
  • Btw, I just found out that sync stopped working on my second computer. Same issue there, apparently. It used to work there flawlessly.
  • Nothing, I cannot press the button as it seems to be inactive. Similar for "Reset" in the Sync Prefs. I can send you a screenshot if it helps.
  • Did the style reset, which removed some of the styles, restarted, but it still did not work. I removed the rest of the styles, restarted, no change. Then created a new Debug-ID: D1172177137.
  • Sure! Debug ID is D895089542.
  • Yes, I removed the profile directory, including cert.db, key8.db and logins.json; it didn't work. Just filed a report, the ID is 840829424. Judging from the surface of the program's behaviour it seems that login data do not properly register within…
  • Hi, thank you very much for your help and your sustained support. I was able to recover the old database the way you described. However, sync continues to be impossible to realize successfully. Situation remains as described in my initial message:…
  • Hi again, After many of my colleagues struggled with the same issue I was not able to replicate the solution outlined above on another machine. I can hardl believe that no other reports of this have emerged. As it now stands it not possible for us …
  • Thank you very much for your help. I solved the problem: 1) Deleted any remaining zotero folders/files in the Firefox profile folder 2) Enabled Firefox to accept cookies by default I hope that the latter step will not be a long-term requirement. …
  • After de-installing standalone Zotero, manually removing any Zotero folders left on the machine (even when option to remove user data was checked during uninstall) and then re-installing Zotero standalone it worked. Seriously, this is not at all an…
  • Thank you very much for your quick reply and for advising me on avoiding the import option. I now first verified again that the used password was correct. As I use a password manager, I inserted the password therein on both machines, with the f…
  • When trying to import, an error message appears, requesting to check whether the selected file is correct. Obviously, the file is the correct one...