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it worked. i am not sure, what i did wrong. apologies for taking your time. the RIS file in the text editor now shows the data, instead of "undefined" and it imports in Zotero. I wish, I was able to locate what I am doing wrong before
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@adamsmith: tried all four, including UTF-8, but same error message by Zotero @dstillman: here the text editor info, after I open with textEdit.app (I am on Mac): "undefined"
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I am receiving the same error message Zotero experienced an error updating your document. Would you like to view troubleshooting instructions? in Google Docs, Chrome browser Version 78.0.3904.97 (Official Build) (64-bit), Mojave OS 10.14.6 (18G87)…