Upgrade StorageLaetiziaP
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D1500085608 I did restart using Logging enabled before providing debug ID, does that work?
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Found it, deleted the storage folder, it's still not working (already restarted zotero). https://s3.amazonaws.com/zotero.org/images/forums/u12783290/6yxeup8ighl13hpr9gsm.png
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https://s3.amazonaws.com/zotero.org/images/forums/u12783290/5ahurijl8cekxljk7afg.png
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Hi, could you direct me once more on how to access the profile folder, because the indications provided by the hyperlink seems to bring me to the data directory as the storage folder contains folders with random 8-character names.
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Hi, I have just done so but it still doesn't work...
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Hey I updated my laptop but it's still not working. Here is the debug ID, I think I've done it correctly let me know if not. D402697696
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ok thanks for your quick answer. I will update to the latest version
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It happens on all PDFs
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sorry about this, it happens when I try to open the PDF on Zotero. The same document opened in another app seems to work fine. Thank you
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https://s3.amazonaws.com/zotero.org/images/forums/u12783290/tvyhx9eoys713ol29nvy.png https://s3.amazonaws.com/zotero.org/images/forums/u12783290/eurmxe9f60rhvqcadfgd.png
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Hi I've tried restartin gin troubleshooting mode but I don't see anything poping up... Here is a Report ID: 1244200370 Not sure if I needed to specify the problem there but the description is in the chat. Thank you for any help you could provide.…