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ok thank you very much for keeping me informed.
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Just to clarify, I have the latest versions of firefox & zotero and have updated the translators under zotero preferences. Other sites are working perfectly, and it appears to be an isolated issue with Ovid. Report I.D. 1581797865.
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Apologies. Would you be able to give me an idea as to what the problem is / if it can be rectified?
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Ok thanks. That's a shame. Hope it's supported at some point in the future.
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Fantastic -it is now working! Really appreciate your help, sorry for being a luddite
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the corresponding webpage to the debig id is http://ovidsp.uk.ovid.com/sp-2.3.1/ovidweb.cgi?&S=KAOMPDLGAPHFHFJEFNELPDOFHEACAA00&Abstract=S.sh.14|1|1
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The Debug ID is D1602066179. This is for loading an abstract from the University of manchester electronic database. Normally, when an abstract reference is clicked, the bibliographic data is recoggnised by the translators and the zotero icon appers …
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Yes you are right. Sorry I haven't been explaining things clearly. I have been 'saving' items with the Create New Item from Current Page in order to send debug IDs because there is no longer an icon on the address bar visible. (I wasn't sure how els…
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I'm sorry I haven't made myself clear. Saving an article from NYT is associated with the Information in the right hand bottom corner - i.e. the newspaper, the author, dates etc. This is obviously working perfectly. Saving an article from …
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Metadata is not being saved
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The main issue remains that I cannot save new bibliographic data to zotero and the icon is missing from the address bar. Probably best to sort that out first. Did the debug ID help?
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The Debug ID is D14631884. This is from the database where I access my data. The NYT and Amazon are working now. Some of my files in my library seem to be corrupted - I am unable to view PDFs that I could previously see via 'view snapshot'
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Ok got a debug ID D120402162. Disabling firefox extensions hasn't made any difference
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I can't provide a report ID as zotero will save the file, but just wont save any metadata. Will try disabling my firefox extensions now.
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I have been though all eight troubleshooting points from the 'troubleshooting translator' link. I have downloaded latest firefox & zotero, reset the translators, ensured they are up to date and enabled third party cookies. I have never had an un…