Comments

• We are not in a beta build of word. Is there a phone number I could contact to get this resolved?

  in Zotero major crash: not adding references, error updating document message, changing doc format Comment by pcistern July 18, 2024
• Hi adomasven Yes, here is the info: Debug: D1203860880 Microsoft® Word for Microsoft 365 MSO (Version 2406 Build 16.0.17726.20078) 64-bit Thank you Pablo

  in Zotero major crash: not adding references, error updating document message, changing doc format Comment by pcistern July 17, 2024
• My latest update: I uninstalled and re-installed Microsoft Word, and the problem persists in both old and new/blank documents. I even purchased more space after receiving a message saying that some of my files wouldn't sync because I ran out of spa…

  in Zotero major crash: not adding references, error updating document message, changing doc format Comment by pcistern July 16, 2024
• The exact problem is that I try to include a reference, and a "Zotero experienced an error updating your document" notification appears. This happens in the current document I'm working on and older versions of the same document. It also happens in…

  in Zotero major crash: not adding references, error updating document message, changing doc format Comment by pcistern July 16, 2024