Error 2030349877 My citations no longer working

slimsurfer
Hi

I was nearly through a 6000 word dissertation and emailed it to another computer to work on - the citations now don't work at all when I insert new ones it starts a new bibliography and if I try to change citation style delete the old bibligraphy etc it does not 'see' the old citations.

I really would like some help with this as its a huge job to go back through re-referencing.

Thank you
  • adamsmith
    how did you get your Zotero library from computer A to computer B?
  • slimsurfer
    Hi

    Thanks for helping - I didn't move the library, I really only added a little text to the document then emailed it back to myself to finish on the original computer.

    have I broken the document ?
    Thanks
  • adamsmith
    Apparently - I'm not sure opening your document on a non-Zotero computer will always break links to Zotero or just under some conditions, but I'd assume that yes, you did break your document's links to Zotero.
    But you'd still have the one you e-mailed in your sent folder, no? And if you only changed a little you could quickly add that back?
  • slimsurfer
    Hi responding to your comment - I have the original (rescued from my sent items) and that is not working either I have errors as per the report above perhaps its not the fact I emailed it ?
  • slimsurfer
    Oh also it was a zotero computer just didnt use zotero at the time on that doc
  • slimsurfer
    it says you must insert a zotero citation before performing this operation
  • adamsmith
    OK - thinking about this - opening this on a non-Zotero computer actually shouldn't break things anyway.

    Error ID probably won't help here. What word processor (incl. version number)? In what format (.doc, .docx, .odt...) did you save the document? Have you done anything with your local Zotero copy since? (Like restore from a back-up or so)
  • slimsurfer
    Microsoft Word for Mac 2004
    V 11.5.5
    .doc

    i may have installed updates if Zotero prompted me
    naughtily i have no Zotero backup so no I havent done a restore
  • slimsurfer
    Any Help out there ??
  • fbennett
    edited June 12, 2011
    It probably doesn't need to be said, but be sure you have a backup of your data and documents, if you don't already. It's cheap insurance.

    Assuming that you are trying to edit Zotero citations on the same computer on which the document was originally written, try going through the steps for debugging broken documents, and see if that helps.
  • slimsurfer
    Hi

    thanks - its always worth stressing backing up - I do have a back-up of everything through time machine.

    I have gone through those steps but with no joy so far.
  • fbennett
    What does revealing codes show (step 8)?

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