Upgrade StorageProblems and Questions about syncing
We have our Group Library. For some the syncing is working well. But in some cases it produced something which we don’t understand. One thing is the “Updated By“ column in the „Recently Added Items” table. Whose name is written here? We had the case that a normal syncing process of one of us leads to a change of this name in every item but the item was not updated from this member. Today again it was a reset by replacing the local library. And the same happend today the members name is the “updated by” name. Why?
One other thing with the same reset it produced an already deleted collection again in our library. How can this happen?
And one more it is something similar with tags. They were already deleted and synchronized. And the reset from today “produced” them again so we have to delete them once more???
Is there a possibility to get a log for the syncings? And my last question: How is it going with the update of the syncing procedure?
Thanks a lot in advance
PKS
One other thing with the same reset it produced an already deleted collection again in our library. How can this happen?
And one more it is something similar with tags. They were already deleted and synchronized. And the reset from today “produced” them again so we have to delete them once more???
Is there a possibility to get a log for the syncings? And my last question: How is it going with the update of the syncing procedure?
Thanks a lot in advance
PKS
There may be some cases (including use of the reset options) in which syncs can incorrectly update the Updated By column. We'll try to track those down and fix them.
Report one problem at a time, and include all the relevant information.
And don't use the Reset options unless you know exactly what they're for. As the Reset pane says, they're not meant for troubleshooting.
Another sorry but we have used the reset option as we understood your linked page: “you may prefer to overwrite all data on one side with data from the other side” “If all of your desired data is on the Zotero server, use Restore from Server.”
For now we will continue to monitor and if we see a pattern, we hope that we can ask you again.
Many thanks to you
PKS
Thanks a lot
Thanks
Thanks
If one group member starts to sync with our online library 2/3 of the local files will be uploaded (which are already online).
And within this process a conflict resolution windows appears for a lot of entries but the information there is a bit strange (see picture) http://img42.imageshack.us/i/conflictl.jpg/ the date of last modifying of the remote file is in 1970. I checked the online Version but the date is in 2011. You have any idea?
Thanks a lot
If there's a conflict resolution window in the middle of the file sync, it's possible that the files would be processed over and over until it's resolved.
Provide a Debug ID for a sync attempt that produces the erroneous conflict resolution window, and we'll take a look.
resolved means i have to click on every file?
The debug ID i cant produce now. But in some hours.
Thanks
Yes, resolved would mean accepting every file change, but provide a Debug ID first, in case there's a problem that we can fix to avoid the erroneous errors.
With wait I mean that what the sync progress bar shows will take a long time. It will “upload” 2GB (ca. 3000 files). I hope you are able to avoid us from accepting every file change because there were no file changes.
Thank you for your help
And again, regardless of what files are processed and displayed in the progress meter, it won't actually upload any files that are already on the server.