Can't use Zotero since downloading 2.0

tulsatops
Either the document freezes or I get an error message. I read in a column that using Firefox 4.0 would help, but it did not make any difference.
  • dstillman
    You'll have to be much more specific.

    http://www.zotero.org/support/reporting_bugs
  • tulsatops
    I mean 2.1

    ok, for example:

    I am working on a document that used the previous version of zotero. I want to add a citation and it tells me I need update the whole document.

    I am now wanting to add a new citation from my database and it says "error updating your document" - sometimes it also freezes my Word document. HELP. I am about to finish a large writing project (300 pages).... can't proceed without fixing this
  • dstillman
    See the page I linked to. You need to provide a Report ID for the error.
  • tulsatops
    After Zotero tells me my document has to be ugraded, if I try to add a citation this is what I get:

    There is no report ID

    what Zotero tells me is
    "Zotero experienced an error updating your document

    this.registry.registry[item.id] is undefined
  • dstillman
    Again, you need to read the page I linked to. It explains exactly how to provide a Report ID.

    That error message may be sufficient for someone to debug this, but an error report provides more information.
  • tulsatops
    ok, I have reported the bug.

    If I start a totally new document it works just fine.

    If I work on a document that existed before the recent upgrade it freezes at the point that I choose the citation.

    and gives this error message again:

    "Zotero experienced an error updating your document

    this.registry.registry[item.id] is undefined"
  • tulsatops
    forgot the error report # 1681109661
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