Word plug-in incompatible with Zotero.
I upgraded today to Zotero 1.0.2. I restarted Firefox and confirmed that correct version is installed.
I installed Word plug-in using Windows installer from your site some hours ago. I opened Word and realize I could not anymore insert citations. A message appears saying Word plug-in is not compatible with Firefox Zotero extension. I downloaded Zotero-Word-Plugin-1.0b2-Win.zip from your site some minutes ago and replaced old file manually. I restarted my Windows (XP).
I am using Word 2002.
Can you help me with this?
Congratulations for your useful program.
I installed Word plug-in using Windows installer from your site some hours ago. I opened Word and realize I could not anymore insert citations. A message appears saying Word plug-in is not compatible with Firefox Zotero extension. I downloaded Zotero-Word-Plugin-1.0b2-Win.zip from your site some minutes ago and replaced old file manually. I restarted my Windows (XP).
I am using Word 2002.
Can you help me with this?
Congratulations for your useful program.
Everything works fine now.
Again congratulations for your work.
"Please remove the Zotero.dot file from your Startup directory (see the manual installation instructions for help finding it if necessary), restart Word to make sure the plugin is no longer loaded, and then reinstall the plugin."
Done that in various combinations but still getting the citation error message saying Word plug-in is not compatible with Firefox Zotero extension
The solution was to use another web browser (Safari) to download and update Zotero to 1.0.2.
Hope that is helpful to others.
I'm having rather peculiar problems with the Word plug-in. I've downloaded Zotero 1.0.2 and I downloaded the new Word plugin. When I first used it to set document preferences I got the message 'An error occurred communicating with Zotero. Please ensure Firefox is open and try again'. I use portable Firefox and it was open and I made sure it was the latest version of Zotero. Following the advice above I removed and then manually reinstalled the Word plugin. This seemed to do the trick as when in a blank Word document the preferences window opened. However, when I loaded the actual document that I had been working on a couple of weeks ago with Zotero references in it, I got the same error message as above. Advice please.
I changed the installer script I downloaded from Trac. It contains an ugly goto statement, but it gets the job done. It now prevents the creation of a "Startup"-folder if it is not present, and informs the user the installation has failed because the correct installation folder could not be found. I uploaded the new script at the Zotero-dev group:
http://groups.google.com/group/zotero-dev/web/Test_Installer_Word_Win.nsi
As of yet I've only found two ways by which one can correctly identify the startup-path, one via VBA, one via .Net. You probably don't want to rely on the latter, but you could build an installer in VBA (the installer would then become a Word document with an installation macro). But I don't know if this is more trouble than it's worth.
Just to be safe: we're sure that the Startup folder is created by the MS installer, yes? As in, this change won't prevent installation on a fresh install of Word with no other plugins?