Hi Dan -

I've read over a lot of the forums on slow/never-ending syncing and first - thanks for all your answers/advice.

I use Zotero to work with research assistants - they input entries into my library, using my sign-in, etc. My new RA started last week, so she needs to sync my whole library (369 files) onto her computer before she can input new data. We've been trying to do this - including leaving Firefox open & the sync going all day (6 hours) and all night (last night, about 15 hours), but still haven't gotten any data.

I know you are working on an architecture solution, but given the long time we've waited, I fear that something else is wrong. Preferences are set the same between my settings & hers. Any other advice?

Thanks,
Tasleem

Hi Tasleem

Why not just copy the library and directed the RA's computer's firefox Zotero to use the file as its library? Works for me.

Hi Dan

Sometimes it works by restarting firefox for me, but not always. Doesn't hurt to try it once before be patient.

If I do that though (use a copy), and then sync to upload the new additions from my RA, will Zotero recognize the copied entries as the same ones that already exist in my library?

If you copy the full data directory, yes. If you use export/import, no.

We do not have many files to synchronize but several days ago the arrow is spinning continuously, but not synchronize. This is normal? Thanks!

Dan,
could you check if there is an active sync for me? (aurreco)

Please note that we've just completed the first stage of a major architectural upgrade. Sync times should continue to improve over the next week.

I've been attempting a sync now on my laptop for 3.5 hours. This isn't from scratch -- it should only be picking up a few items from my desktop machine. I'm running the Standalone Alpha on both. Could you check the logs for a sync? (johnsonsf)

Thanks,
Scott

Hello Dan,
I need to add my name (markneff) to the list of people needing support for syncing. I use a laptop at home, and a desktop at work. My laptop (mac) hasn't succeeded in syncing for about a week. I have the endlessly spinning arrow and a message that says "Getting updated data from the sync server." My desktop (windows) syncs to the server just fine, but because the server doesn't have the data from my laptop, it obviously isn't getting the data.

Thanks for all of the support- we all understand that you're probably swamped with all of the upgrades.
Mark

Same here. Zotero is useless for us without proper syncing. We will look for other solutions if the syncing cannot be fixed.

I tried unsuccessfully to sync for over 7 hours today. Would it be possible to provide an update on how the solution is progressing?

Just wish to add my name to the list.
I have just got a new laptop, and having been attempting to download my library to this. I restarted several times, and now after reading the forums have left it running for several hours. I am also paying for the premium additional storage space - this does make me wonder why.

Please, at least some indication on how long this will take. As this is a new computer I am installing lots of programmes too, so ideally need to keep rebooting - but for now holding off on hope that I'm nearing the front of the queue - maybe some display of the positions in the queue would be useful.

Thanks, Tom.

Mine also finally synced this morning. Thank you for fixing the problem.

Could the Zotero team offer a roadmap for the transition? Should we expect more syncing downtime in the near future?

Thanks again,
Scott

having the same problem, any news on solution progress would be welcome.
(report ID 147612207)

Well I tried again this morning (after leaving it running last night and it failing) - and it synced!

Thanks -

report ID 257412104
I seem to be having the same lack of success with sync as reported last month -what is the latest update on the situation with this problem?
thanks