File sync error 1525112496
Sync has not worked for me this week yet (Zotero is saying my last sync was 4 days ago). Whenever it tries to sync, the icon spins for a while and then I get an "Empty response from server" error. Neither reference or file sync is working. I have tried:
- Upgrading to the latest 2.0.9 dev version (I was using an earlier dev version previously following an earlier forum discussion solving a similar issue.)
http://forums.zotero.org/discussion/14478/file-sync-error-736785521/#Item_14
- Installing the stable 2.0.9 release
- Adjusting my proxy settings in Firefox (have tried a number of different settings here). Note that Firefox reaches websites fine and appears to have the proxy set correctly.
I am on a corporate network and behind a proxy, but this has been working fine for months, since my previous issue referred to above. Any thoughts on what could have caused this latest sync error would be much appreciated.
- Upgrading to the latest 2.0.9 dev version (I was using an earlier dev version previously following an earlier forum discussion solving a similar issue.)
http://forums.zotero.org/discussion/14478/file-sync-error-736785521/#Item_14
- Installing the stable 2.0.9 release
- Adjusting my proxy settings in Firefox (have tried a number of different settings here). Note that Firefox reaches websites fine and appears to have the proxy set correctly.
I am on a corporate network and behind a proxy, but this has been working fine for months, since my previous issue referred to above. Any thoughts on what could have caused this latest sync error would be much appreciated.
You might try accessing the HTTP (rather than HTTPS) versions of api.zotero.org, sync.zotero.org, and zotero-2020850560.us-east-1.elb.amazonaws.com, but it's highly unlikely that this is anything we can fix on our end.
When did you move to Amazon? If this was around 5 days ago it would suggest this issue could be related. If nothing has changed your end during that period it might be our problem.
Thanks, we'll hopefully be able to sort it out this end tomorrow.