Cannot sync from my notebook

thollan19
Error report id: 663610695

I have double checked my zotero password and change the location of my zotero profile (2x). I still get a slew of errors.

Win 7, Dell XPS M1210 (yes, it is old) w/ 2 gigs RAM, Zotero 2.0.9 and 2.1 beta 1

Why is Chrome mentioned in the error log? Yes I have Chrome installed on this computer too.

Help is appreciated.
  • dstillman
    Those aren't sync errors. Restart your computer and provide another Report ID.

    "chrome" does not mean "Chrome".
  • thollan19
    I assumed everything in there was an error related to Zotero. Sorry about being confused.

    I also just posted this message under a really old thread I started a long time ago.

    Since I've never gotten Zotero to sync on this PC, I decided to try removing Firefox and all of its associated settings -- then reinstall everything. I just did this, and so far, syncing still does not work. The animated sync icon just spins forever in Zotero. Now, the error log I sent before is now empty. So I turned debugging on under Zotero Preferences, and submitted a debug log.

    The Debug ID is D768560416

    I am able to sync from my office and home desktop computers. Only this notebook has a problem.

    Many thanks for the help.
  • thollan19
    And I have rebooted the computer several times. Here is a fresh copy of the error log, which has greatly settled down after the Firefox uninstall/reinstall. I don't see any Zotero errors in it.

    1801458266
  • thollan19
    I finally discovered the solution!

    In the zotero plug-in. click the add group button. This takes you to the zotero web page and prompts you to create a new group. Go ahead and create it, then manually sync the library. It is pure, wonderful magic.

    I am very happy to FINALLY get this working. I have no idea why this works, but I don't really care.

    --Tracey

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