Sync Error

LovinLyf3
Hi,

I have tried to sync with Zotero's server through sync preferences, and it does not work. I type in my username and password and then I am asked to provide the master password for the Software Security Device. I cannot go any farther from this step. This is my report id: 956180035.

Thank you.

~Jasmine
  • dstillman
    User canceled master password entry, login not added.
    This is a Firefox message, not a Zotero one. You presumably set a master password on the Firefox login manager, which Zotero uses. This shouldn't be any different from storing a password for any web site.

    Enter your master password or try Mozilla support if you need further help.
  • LovinLyf3
    What if I don't remember ever setting a master password or type in a password when opening Mozilla. Isn't Firefox login manager an add-on?

    How would I explain this problem to the Mozilla support team specifically what Zotero is?

    Thanks.

    ~Jasmine
  • dstillman
    No, the Firefox login manager is built in to Firefox. It's where Firefox stores all passwords. You should see the same prompt if you try to save a password from a website.

    This doesn't have anything specifically to do with Zotero, but you can always provide a link to this thread.

    But before you post anything, start here:

    http://support.mozilla.com/kb/Forgot+my+master+password
  • dstillman
    edited September 16, 2010
    (LoginManager is a third-party Firefox add-on. Mozilla appears to call the Firefox feature in question the Password Manager in support documents. In the code it's called the Login Manager. Sorry for the confusion.)
  • LovinLyf3
    Hello,

    Thank you very much for your help, I went to the website you gave me and I can now Sync with Zotero's Server.

    I have another question though. Should I create another post?
    My question is: I am trying to drag the entire file I created under "My Library" to "Group Libraries". Every time I try to drag the entire file, it isn't present under Group Libraries. However, when I open the file under the "My Library" section and then drag each article in that file to another file in Group Libraries, it works. Is there a reason I cannot drag the entire file from "My Library" to "Group Libraries"?
  • dstillman
    Only items can currently be dragged to group libraries. (I assume you mean "collection", not "file".)
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