Firefox freeze when generating a report

eyetracker
Hi all,
I had to switch to MS Word for the purpose of a project report and therefore use Zotero (2.0.3) with Firefox (3.6.8) in my Win7 environment. The issue I run into: when trying to generate a report of a selected entry in Zotero, Firefox freezes (no error message is showing up from Zotero).
Trying the same when working in my Ubuntu 10.04 environment (same Firefox and Zotero versions), it works.
Any ideas of how to overcome the problem when working with Win7?
Thanks in advance.
Wolfgang
  • dstillman
    edited August 7, 2010
    This is while trying to generate a report of a single item?

    You can generate real-time debug output for the generation attempt to see if it's doing anything or has actually frozen. In either case, post the last few lines here.
  • eyetracker
    Hi Dan,
    Thanks for your help.
    Yes, the freeze occurs when I try to generate a report both of a single item and also of multiple items. I attach the output below, including the error report from Win7 when Firefox froze (it's in German due to the German Win7 Version but I hope it is still helpful).
    Wolfgang
    ---
    zotero(3): Cached 289 translators in 145 ms

    zotero(4): Translate: Binding sandbox to http://www.google.at/firefox?client=fir
    efox-a&rls=org.mozilla:en-US:official

    zotero(3): Translate: Searching for translators for http://www.google.at/firefox
    ?client=firefox-a&rls=org.mozilla:en-US:official

    zotero(4): Translate: Parsing code for Library Catalog (InnoPAC)

    zotero(4): Translate: Executed detectCode for Library Catalog (InnoPAC)

    zotero(4): Translate: Parsing code for unAPI

    zotero(4): Translate: Executed detectCode for unAPI

    zotero(4): Translate: Parsing code for COinS

    zotero(4): Translate: Executed detectCode for COinS

    zotero(4): Translate: Parsing code for DOI

    zotero(4): Translate: Executed detectCode for DOI

    zotero(4): Translate: Parsing code for Embedded RDF

    zotero(4): Translate: Executed detectCode for Embedded RDF

    zotero(5): Translate: running handler 0 for translators


    ----

    Problemsignatur:
    Problemereignisname: BEX
    Anwendungsname: firefox.exe
    Anwendungsversion: 1.9.2.3855
    Anwendungszeitstempel: 4c48d5ce
    Fehlermodulname: MSVCR90.dll
    Fehlermodulversion: 9.0.30729.4926
    Fehlermodulzeitstempel: 4a1743c1
    Ausnahmeoffset: 00036efb
    Ausnahmecode: c0000417
    Ausnahmedaten: 00000000
    Betriebsystemversion: 6.1.7600.2.0.0.256.4
    Gebietsschema-ID: 3079
    Zusatzinformation 1: 6b22
    Zusatzinformation 2: 6b22449cbabe471a7d902466a36c3896
    Zusatzinformation 3: eacc
    Zusatzinformation 4: eacca1c194c2f893679627a1091d3b91
  • dstillman
    We would need the last few lines of the debug output—that appears to just be startup output.
  • eyetracker
    This is all I get when Firefox is running and I click on Zotero and try to generate a report from any item in my library. The only additional information I see is that that Firefox tries to load a new page (indicated by the rotating icon in the tab bar), but crashes during that process immediately.
    Thanks,
    Wolfgang
  • dstillman
    Are you sure you're looking at the bottom of the output? At the very least there should be additional output when you click on the item. All that output shows is loading your start page.
  • eyetracker
    Sorry, you are right. Below are the last few lines.
    Thanks,
    Wolfgang

    ----
    zotero(3): onStatusChange with 'C:\Users\Wolfgang\Bibliography\tmp\DPGZ7FA3.zip.
    tmp could not be saved, because the source file could not be read.

    Try again later, or contact the server administrator.'

    zotero(3): onStateChange

    zotero(3): Viewing item in pane 0

    zotero(3): Refreshing item box

    zotero(5): SELECT fieldID, value FROM itemData NATURAL JOIN itemDataValues WHERE
    itemID=?

    zotero(5): Binding parameter 1 of type int: 210

    zotero(5): SELECT IA.itemID FROM itemAttachments IA NATURAL JOIN items I LEFT JO
    IN itemData ID ON (IA.itemID=ID.itemID AND fieldID=1) LEFT JOIN itemDataValues I
    DV ON (ID.valueID=IDV.valueID) WHERE sourceItemID=? AND linkMode NOT IN (?) AND
    IA.itemID NOT IN (SELECT itemID FROM deletedItems) ORDER BY value=? DESC, mimeTy
    pe='application/pdf' DESC, dateAdded ASC

    zotero(5): Binding parameter 1 of type int: 210

    zotero(5): Binding parameter 2 of type int: 3

    zotero(5): Binding parameter 3 of type string: "http://www.sciencedirect.com/sci
    ence/article/B6WY6-4NR521B-9/2/3e302496f3f20ea9fa116d96c828012a"

    zotero(5): SELECT itemTypeID AS id, typeName AS name, custom FROM itemTypesCombi
    ned

    zotero(5): SELECT creatorTypeID AS id, creatorType AS name FROM itemTypeCreatorT
    ypes NATURAL JOIN creatorTypes WHERE itemTypeID=? ORDER BY primaryField=1 DESC,
    name

    zotero(5): Binding parameter 1 of type int: 4

    zotero(5): SELECT creatorTypeID AS id, creatorType AS name FROM creatorTypes

    zotero(5): SELECT creatorID, creatorTypeID, orderIndex FROM itemCreators WHERE i
    temID=? ORDER BY orderIndex

    zotero(5): Binding parameter 1 of type int: 210

    zotero(5): SELECT COUNT(*) FROM creators WHERE creatorID=?

    zotero(5): Binding parameter 1 of type int: 422

    zotero(5): SELECT COUNT(*) FROM creators WHERE creatorID=?

    zotero(5): Binding parameter 1 of type int: 423

    zotero(3): Loading data for creator 422 in Zotero.Creator.load()

    zotero(5): SELECT C.*, CD.* FROM creators C NATURAL JOIN creatorData CD WHERE cr
    eatorID=?

    zotero(5): Binding parameter 1 of type int: 422

    zotero(3): Switching lastCreatorFieldMode to 0

    zotero(3): Loading data for creator 423 in Zotero.Creator.load()

    zotero(5): SELECT C.*, CD.* FROM creators C NATURAL JOIN creatorData CD WHERE cr
    eatorID=?

    zotero(5): Binding parameter 1 of type int: 423

    zotero(3): Switching lastCreatorFieldMode to 0
  • dstillman
    OK, that would be output for clicking on an item. There's no more after you click Generate Report?

    Does this happen for all items, or only some? Have you tried disabling other Firefox extensions?
  • eyetracker
    I think you led me to the solution: Bitdefender Antiphishing Toolbar 2.0 seems to have caused the crashes. Interestingly, not with all items. Only some very few of the items in my library repeatedly produced reports, but the vast majority of the ~ 50 items I tried in the meantime caused Firefox to crash.

    Just in case this information is helpful to you - here are my other Firefox extensions that work well with Zotero:

    Readability 1.0
    Xmarks 3.7.8
    Flashblock 1.5.13
    Leo Search 1.0.0
    Multiproxy Switch 1.33
    Download Helper 4.8

    Thanks again for your help!

    Wolfgang

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