sync

tof
Hi
I have the followind debug ID: D1097438997; I can't sync : after being told that the capacity was too small, I deleted some of the collections and tried to sync again without success.
Someone could help me please ?
Thanks a lot

Christophe
  • dstillman
    Vous avez atteint votre quota de stockage de fichiers Zotero. Certains fichiers n'ont pas été mis en ligne. D'autres données Zotero continueront d'être synchronisées avec le serveur.
    This has nothing to do with metadata (i.e., your item data)—it's about file sync. A file you're trying to upload (whatever is in the 'C7J42GPQ' directory within the 'storage' directory within your Zotero data directory, to be precise) would exceed your storage quota. You'll need to delete files or purchase more storage space.
  • tof
    Thnaks for your answer but I deleted the file C7J42GPQ and some others but it does not work better. The trash is apparently empty and the warning message is still the same (over load storage capacity). Debug ID D1191980927.

    I do not really understand, when I delete a file or a collection, it does not fill the trash. Moreover, I can't see the storage capacity and the % of filling.

    What can I do?
    Thanks a lot
    Christophe
  • dstillman
    Are you deleting, or are you removing items from collections?

    http://www.zotero.org/support/collections#deleting_an_item
  • tof
    I deleted. Now I have a sync error with ID: 153263889
    Thanks for your help
    Christophe
  • dstillman
    Restart your computer and try again.
  • tof
    On one of my computer I repeatedly have the same error message (ID1633913167), although on another one, everything is fine.
    Thanks for your help

    Christophe

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