Sync running indefinitely without effect

Bruno.Housset
Dan

For a week I tried to sync. I got a permanently spining green arrow. I deleted my group libraries. I tried to reset sync either forcing full sync or erasing server data and sync from local data... No way !
The Debug ID is D1948601560.
Thanks for your help

Bruno
  • ajlyon
    What is the message that shows when you hover the cursor over the green sync arrow?
  • Bruno.Housset
    It's in french :
    "Synchronisation avec le serveur Zotero - Obtention des données mises à jour à partir du serveur de synchronisation"
    Could be translated as "Synchronisation with Zotero server - getting data updated from the synchronisation server"
    Hope this helps

    BH
  • ajlyon
    This is fairly typical for large syncs, and once it goes through once, subsequent syncs should not take this long. Just don't reset again-- it makes the sync larger, and large syncs are at the end of the priority queue.

    See http://forums.zotero.org/discussion/11730/#Item_2 for more info.
  • Bruno.Housset
    OK your advice is just to wait without doing anything...
    but it was working fine two weeks ago and now the system is trying to sync for hours...
    I let it work all night yesterday without any result.
    How long should it take ?
    Is there any way to totally reset the sync, not making the sync larger ?
    Thanks for your help
  • Bruno.Housset
    Sometimes I check via the Web account and there is no progress...
    My library is not very large (25 Mo with the pdfs) and I paid for a 5 Gb storage space...
  • ajlyon
    Yes, I suggest you keep waiting-- I don't know how long syncs are taking these days.

    Perhaps Dan or another Zotero developer can check whether your sync is still queued-- if it isn't, then there might be another underlying issue.

    No matter what you do, you don't want to do any sort of reset, since that just increases the size of the operation and pushes you back to the end of the queue.
  • Bruno.Housset
    Thanks.
    I'll wait and tell you what happens (or not !)
  • dstillman
    Try again now.
  • Bruno.Housset
    I was running zotero all the time since my last message and two minutes ago, not doing anything, it was syncing again. All items seem to be now on the storage server but I don't see my collections in my library.
    Any explanation for this trouble ?
    Thanks anyway
  • dstillman
    All items seem to be now on the storage server but I don't see my collections in my library.
    What do you mean by this?
  • Bruno.Housset
    Collections are back now on the server
  • Bruno.Housset
    So now it's fine. Thanks again.
  • dstillman
    OK, great. These days uploads pretty much never queue longer than an hour at the busiest times (and usually much less), but there was an issue that was affecting your account. We'll put in some checks to deal with this automatically.
  • circecalypso
    I just started using zotero a few days ago.

    I've put a lot of information in the library that pops up at the bottom of the screen and I can see it and organize it, but when I go to zotero.org "my library" (the webpage itself) it says I have nothing in my library. I, too, have a spinning green sync wheel of doom.

    I've gone through all the syncing troubleshoots but nothing helps.

    So question one: how can I sync my stuff?
    question 2: Am I at risk for losing all the data I've put into the pop up library?

    Thanks,
    Geneva
  • dstillman
    So question one: how can I sync my stuff?
    As far as I can tell, you already did.

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