First, Zotero WinWord Integration is certainly compatible with Zotero 3.6, so I'm not sure why you'd be getting that if you're using the most recent version. That's something you'll have to figure out, though, since the plugins are compatible.

But there are still .dot and .oxt files—they just get installed by the integration plugins (which are also required). If you want to install those manually, you can find them in the 'install' directory within their respective extension directories in the Firefox profile directory. You'd then have to set certain prefs in Firefox to prevent the integration plugins from repeating the installations—search for "integration" in about:config.

if I drag the WinWord folder out of [...] the Firefox will say that the extension is not compatible with the firefox 3.6.

OK, well, like I said, you'll have to figure out why that is, since it's not a Zotero issue.

Try the Firefox support forums.

Could you make a global installation version as well? This would be very handy for School and University.

*UPDATE: I completely missed a post that Dan had written suggesting what the problem might be and suggesting the Firefox forums might have more info. This is exactly the response I was hoping to see and what follows really is my own mistake:

Dan said: "We make a Firefox extension. How to get that working in a global installation is a Firefox issue, not a Zotero one."

We're also trying to deploy Zotero with the Word integration at our institution (about 700 staff and public access computers).

I understand what you are saying, Dan, but if Zotero wants to compete in an academic environment then I would think that supporting those that want to deploy its product to the managed computers in that environment would be a priority. Even if technically it's Firefox's problem, I 'm not sure they are going to devote many resources to solving it.

Currently, if a patron wants to use one of our public computers to write a paper there is one working citation manager solution on them: Refworks/Write-n-Cite. We're trying to give them choice and provide them with the Zotero option, but if it doesn't integrate with the word processors they are not going to use it.

And that would be a shame.

When I read your response above, I thought, "If Zotero doesn't care if it's service won't be available to those using our managed computers, then why should we?"

-Mike

*Disclaimer: I speak for me and not for my department, libraries, or institution.

Don't get me wrong. I think Zotero is wonderful and have been recommending it to everyone. I want to provide it to our patrons.

Sorry, I conflated the original poster's problem with a different problem we're having. To clarify, we're not having the exact problem that the original poster is having. One of my colleagues came across this thread while trying to resolve a different problem with the Word plugin, and he pointed it out to me and our coworkers.

We all had the same reaction to the dismissal of the original poster's request for help: It was disheartening. I went from a Zotero evangelist to, well, something less, when I read that. We're still going to try to make things work for our staff and patrons, but my enthusiasm for it died a little.

Michael: adamsmith's responses are about as clear as any could be, so I'll just reiterate: this has nothing to do with caring or not caring. Zotero developers, along with community members such as adamsmith, answer dozens of posts in these forums every day. To quote the forum guidelines, "A short response should not be interpreted as anything other than an attempt to solve the issue or solicit additional information in an efficient manner." We try to help people resolve their issues as quickly as possible, and we're saying that, in this case, the quickest way to get an answer is to seek support from the Mozilla community. It doesn't serve anybody for us to spend time trying to help resolve issues that aren't specific to Zotero, that have nothing to do with Zotero code, and that a much larger community can help resolve.

Remember, too, that Zotero is a community effort. If there are particular steps to get Zotero working in a particular managed environment—even if those steps are specific to Firefox and not Zotero—people are welcome to document them on the wiki, and we'll happily link to that instead of directing people to Mozilla. But for now, that's your best bet.

Hi Dan,

I just saw your last post.

Again, sorry. I missed one of your posts which had the response in it that I was hoping to see. I have no complaints with the way you handled this. Sorry to have taken up your time.

-Mike