SYNC error
The Debug ID is D2126546872.
Having trouble syncing. I receive the following error.
The group 'Fireholetech' has reached its Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server.
If I delete the attached pdf that causes the problem then it looks like everything is fine. I purchased additional 1gb of storage even though it said I was only using 38% of quota. Now I am using 3.8% and still can't sync all attachments.
Having trouble syncing. I receive the following error.
The group 'Fireholetech' has reached its Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server.
If I delete the attached pdf that causes the problem then it looks like everything is fine. I purchased additional 1gb of storage even though it said I was only using 38% of quota. Now I am using 3.8% and still can't sync all attachments.
This discussion has been closed.
Thanks everybody.
I upgraded the storage to 1GB and it did not help so I do not want to upgrade my storage when it doesn't seem to help with this issue. I don't want to upgrade to 5GB and have the same issue when I don't even have 1GB of files to upload.I copied the files it has synced and it is 319 MB. This would coincide with the storage value it gave me before.
My company is paying me to look for a solution, but I am not getting anywhere close to solving this issue. Zotero says I have not reached my storage quota so I am getting frustrated by hearing that I have reached my quota. Is this a bug??? Is there a limit for each individual group? should I partition it into smaller groups?
The group 'Fireholetech' has reached its Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server.
When click on report errors it says which file does not upload. The debug id is located on the top of the thread. Is there anything else you would like to know.
This may already be clear to you, but just in case, this is how group quotas work. Each zotero user has a quota for file sync. That quota is applied to the user's personal library, and to any groups they are the owner of. If you add an item to a group that you are not the owner of, the files will be counted against the quota of that group's owner, not your own quota.
If that does not explain your problem, then you will probably need to be more explicit about what is going wrong (error messages, etc.). From what you have posted here, it simply looks like you are adding items to a group that has reached its (ie its owner's) quota limit. If you are the owner of that group, or if items are not syncing to your personal library, and you are below your storage quota, then something is definitely not working for you, but you need to explain that more clearly.
Why do I keep getting this message and the yellow triangele?
"You have reached your Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server.
See your zotero.org account settings for additional storage options.
BN8TMSSE.zip (998KB)"
Thanks in advance for your help.