Word on Mac M2 – Rosetta error persists after reinstalling Word
Hello,
I'm having a persistent problem with Zotero and Microsoft Word on my Mac.
**System information:**
- Zotero version: 10.0.9
- MacBook Air 2022, Apple M2
- macOS Tahoe 26.6.2
- Microsoft Word for Mac (reinstalled)
- Word version 16.115
**Problem:**
Whenever I click Add/Edit Citation in Word, I get the following message:
"Zotero could not perform this action. In your Applications folder, select Microsoft Word, go to File → Get Info, and make sure 'Open in Rosetta' is unchecked."
**What I've tried:**
- Confirmed that Open using Rosetta is unchecked.
- Reinstalled Microsoft Word.
- Reinstalled the Zotero Word add-in.
- Restarted both applications and my Mac.
- Tested with a new blank Word document.
- Checked the Zotero.dotm template.
The problem persists.
**Zotero Error Report ID: 1468443441**
Could you please help me identify the cause and fix this issue?
Thank you!
I'm having a persistent problem with Zotero and Microsoft Word on my Mac.
**System information:**
- Zotero version: 10.0.9
- MacBook Air 2022, Apple M2
- macOS Tahoe 26.6.2
- Microsoft Word for Mac (reinstalled)
- Word version 16.115
**Problem:**
Whenever I click Add/Edit Citation in Word, I get the following message:
"Zotero could not perform this action. In your Applications folder, select Microsoft Word, go to File → Get Info, and make sure 'Open in Rosetta' is unchecked."
**What I've tried:**
- Confirmed that Open using Rosetta is unchecked.
- Reinstalled Microsoft Word.
- Reinstalled the Zotero Word add-in.
- Restarted both applications and my Mac.
- Tested with a new blank Word document.
- Checked the Zotero.dotm template.
The problem persists.
**Zotero Error Report ID: 1468443441**
Could you please help me identify the cause and fix this issue?
Thank you!
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