Problem saving from Taylor & Francis

DariaMaths · 2026-10-21T15:41:30+00:00

Hello,

When I try to save from Taylor & Francis, the record saves only partially (saves title, publication name, and URL, but nothing else - no authors, year, DOI, etc.; not saving the pdf either even though I have access and can open it manually).

Already tried updating translators and styles and updating my Zotero overall.

Paper: https://www.tandfonline.com/doi/full/10.1080/10705511.2026.2731583

Debug ID: D867824169

AbeJellinek · 2026-10-21T15:54:43+00:00

Can you submit a Connector Debug ID? (That Debug ID was from Zotero, which is a little less helpful for diagnosing translator issues.)

DariaMaths · 2026-10-21T16:16:03+00:00

Weird.... when I did that, it saved correctly without a problem

Debug ID: D773519704

DariaMaths · 2026-10-21T17:40:50+00:00

Now it started happening again...

Debug ID: D408100293

Paper: https://www.tandfonline.com/doi/full/10.1080/00273171.2026.2740068

DariaMaths · 2026-10-23T14:38:47+00:00

Can someone help please?

AbeJellinek · 2026-10-23T14:54:11+00:00

Please be patient.

HTTP POST https://www.tandfonline.com/action/downloadCitation failed with status code 403

T&F is rejecting the Connector's request to export a citation, with an "unauthorized" response.

If you're able to reload the page and reproduce the save failure, try clicking T&F's "Cite this article" button, then "Download citations." Does that fail too, or do you end up with a RIS file on disk?

AbeJellinek · 2026-10-23T14:55:06+00:00

(I'm not suggesting that you use that method to import to Zotero, but it'll help me diagnose whether the issue is with your authentication, or with the way that our T&F translator talks to the site.)

adamsmith · 2026-10-23T15:03:12+00:00

(that debug isn't from T&F, it's Wiley?)

AbeJellinek · 2026-10-23T15:07:38+00:00

Sorry, I copied the wrong line (fixed now), but there are similar errors from both Wiley and T&F in the log.

Worth noting that services across the internet had temporary downtime on the 21st due to a critical security patch, which may have affected citation export from T&F and Wiley.

DariaMaths · 2026-10-23T15:08:36+00:00

Reproduced the problem, downloaded citations, did not fail, have a downloaded RIS file.

DariaMaths · 2026-10-30T19:42:04+00:00

Any update?

AbeJellinek · 2026-11-04T17:18:38+00:00

I pushed a potential fix for this issue. Your Zotero Connector should auto-update within 24 hours, or you can update manually by clicking Update Translators in the Advanced pane of the Zotero Connector preferences. Please try it out and let me know if it makes a difference.

I also identified a small bug in the Connector that could be related; we're looking into it.

If it's still failing, you may be able to get saving to work by reloading the page once or twice. (Unfortunately I can't reliably reproduce this on my end so it's hard to come up with great suggestions!)

DariaMaths · 2026-11-09T20:03:41+00:00

The problem is happening again. Not being able to reliably reproduce the error is I think exactly what the issue is. Today I tried to save to Zotero 4 papers. 2 saved without a problem, then the other two saved without pdfs.

I tried to save the 4th paper again immediately (https://onlinelibrary.wiley.com/doi/full/10.1111/obr.13184) - but it did not want to save at all.
Debug ID: D1145255834

Then I refreshed the 4th paper, saved it again, it saved without the pdf just like the first time.
Debug ID: D34313251

And this is how it usually goes for me. First few papers save fine, then errors show up.