Safari extension not working

maria_alas
Hi, I have version 10.0.6 and I've been trying to save from this website https://www.int-res.com/articles/meps/31/m031p277.pdf and I keep getting this error ([JavaScript Error: "Method saveSingleFile failed
global code@safari-web-extension://885D7BA5-21B9-457A-9C03-C2241A195CD3/connector.js:333:49" {file: "[object Object]"}] + An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.) I have tried updating, uninstalling, and installing Zotero. My computer is currently on the latest version of Tahoe. I have also made sure Zotero has write permissions. I have no idea what else to do.. Would appreciate any recommendations!!

The Report ID is 1964385959
  • dstillman Zotero Team
    Zotero is getting generic errors trying to save files, so there's something wrong with your disk setup. If you're running any non-standard security software, that could also be the problem. If you've done something unusual like symlinked your 'storage' folder (you'd likely know if you did this), that would be the problem.

    Restart your computer and try again. If you're still having trouble, open Terminal via Spotlight, paste this in, press Return, and let us know the output:
    ls -ldeO@ ~/Zotero ~/Zotero/storage
  • maria_alas
    I’ve tried checking for any security software that I might not be aware of, but I couldn’t find anything. I’m also pretty sure I haven’t symlinked my Storage folder. I doublechecked and didn’t see an arrow indicating that it links to another folder, so I think it’s safe to say I haven’t!

    I restarted my computer, but that didn’t resolve the issue either. Here’s the output I received from the Terminal:

    maria@MacBook-Air-5:~$ ls -ldeO@ ~/Zotero ~/Zotero/storage
    drwxrwxr-x+ 15 root wheel - 480 Oct 12 03:07 /Users/maria/Zotero
    0: group:admin allow list,add_file,search,add_subdirectory,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity
    1: user:maria allow list,add_file,search,add_subdirectory,delete_child,readattr,writeattr,readextattr,writeextattr,readsecurity
    drwxr-xr-x 75 root wheel - 2400 May 27 22:38 /Users/maria/Zotero/storage
  • dstillman Zotero Team
    Right, so that's totally wrong — your Zotero data directory is owned by root, the system superuser. Not sure how you ended up with that, but you should be able to fix it from the bottom of File → Get Info in Finder. The Zotero folder and all files and folders within it need to be readable and writable by your user account.
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