Zotero freezes when adding comments
Hi!
Zotero keeps freezing whenever I add comments. Does not happen every time I add a comment, but I will highlight some text and start adding a comment and then the program will stop responding. Has happened in multiple documents for a few weeks now. Highlight text and select area both cause the problem. I believe it's also happened when adding a note annotation, but I do that less frequently, so it hasn't happened lately, so I'm not 100% sure. Just highlighting text or just selecting area hasn't caused it to freeze at least it seems like I'm able to add as many highlights as I want, it's just when I try to add a comment that the app has trouble.
I have zotero on my phone and work computer and neither of these have the same issue even when opening the exact same files or the exact same comments that caused the program to freeze up (I will sometimes hop to my phone to finish a comment when the desktop app freezes and part of the comment will have posted to the cloud before it froze). It only happens on the desktop version of my personal laptop.
It hasn't properly crashed even when I left the app open for a while, so I don't know if the report ID will have anything useful on it. I've only been able to stop the freeze by going into task manager and closing the whole program. My laptop is older, so I've tried closing my browser and other apps to see if it's a memory issue, but that didn't make the problem go away.
Report ID 1394754617
Zotero keeps freezing whenever I add comments. Does not happen every time I add a comment, but I will highlight some text and start adding a comment and then the program will stop responding. Has happened in multiple documents for a few weeks now. Highlight text and select area both cause the problem. I believe it's also happened when adding a note annotation, but I do that less frequently, so it hasn't happened lately, so I'm not 100% sure. Just highlighting text or just selecting area hasn't caused it to freeze at least it seems like I'm able to add as many highlights as I want, it's just when I try to add a comment that the app has trouble.
I have zotero on my phone and work computer and neither of these have the same issue even when opening the exact same files or the exact same comments that caused the program to freeze up (I will sometimes hop to my phone to finish a comment when the desktop app freezes and part of the comment will have posted to the cloud before it froze). It only happens on the desktop version of my personal laptop.
It hasn't properly crashed even when I left the app open for a while, so I don't know if the report ID will have anything useful on it. I've only been able to stop the freeze by going into task manager and closing the whole program. My laptop is older, so I've tried closing my browser and other apps to see if it's a memory issue, but that didn't make the problem go away.
Report ID 1394754617
Upgrade Storage
2) Try right-clicking inside an annotation comment and unchecking “Check Spelling”. Does that stop the freezes?