Zotero Web Connector keeps reloading Websites in Safari

Jakos04 · 2026-09-27T02:01:16+00:00

With the new update the Zotero Web Connector keeps reloading webpages in Safari until there is an error message. It almost only happens on Google and other search engines.
https://s3.amazonaws.com/zotero.org/images/forums/u14615580/3vmp9cj084x2myyzv6bl.png

dstillman · 2026-09-27T02:05:10+00:00

Why do you think it’s from the Zotero Connector? Does it stop happening If you disable the Zotero Connector? Can you provide a Debug ID from the Zotero Connector for reproducing it?

Jakos04 · 2026-09-27T07:59:04+00:00

Yes exactly it stops when I disable the Zotero Connector in the extension settings. I submitted a Debug Log und D1732255697. Thank you for quick response!

dstillman · 2026-09-28T17:10:29+00:00

Start by updating to the latest version of Safari. Safari's web content process is crashing, which may just be a bug in your version of Safari.

Jakos04 · 2026-10-01T10:05:37+00:00

The MacOS Update fixed it. Thank you!

Natsume_Kaguya · 2026-10-01T14:22:57+00:00

I have been suffering the exact same problem. Can I ask which MacOS Update your Mac is updating to?

dstillman · 2026-10-01T14:24:01+00:00

@Natsume_Kaguya: What version of macOS and Safari are you running?

Natsume_Kaguya · 2026-10-01T15:35:40+00:00

Thank for your fast response. I'm using mac os sequoia 15.7.3. Does this have any links to the given issues? I hope this can be useful to help me.

dstillman · 2026-10-01T15:36:29+00:00

That's not the latest version of Sequoia.

Natsume_Kaguya · 2026-10-01T15:40:05+00:00

So, I should get it updated to avoid such issues? I will try to do that. Thanks for your help.

Jakos04 · 2026-10-01T17:22:42+00:00

@Natsume_Kaguya I have updated to MacOS Golden Gate.

Natsume_Kaguya · 2026-10-02T06:22:59+00:00

Hi, I just get my Mac updated to Golden Gate, but the problem remains intact.
https://s3.amazonaws.com/zotero.org/images/forums/u17989073/03o19tgiz18z8um6nlly.png

Natsume_Kaguya · 2026-10-02T06:23:35+00:00

I can't open Zotero in Google docs for this warning

dstillman · 2026-10-02T14:51:44+00:00

@Natsume_Kaguya: That's a totally different problem. Restart Zotero, and if the problem continues, start a new thread.