Zotero 10 cannot render a PDF that used to work in previous versions

poettli
The document used in this thread no longer render in Zotero 10. There was no issue with Zotero 8.

Debug ID: D416853841

Zotero 10.0.3
Ubuntu 22.04.5 LTS
  • martynas_b Zotero Team
    I can’t reproduce the issue. But that PDF file has very large images, and image rendering failures have been related to low memory in the past.

    Does it render correctly if you open that PDF file in Firefox using the PDF.js viewer?
  • poettli
    I can’t reproduce the issue.
    In fact, I cannot reproduce on macOS. However, it is much slower to render than PDF.js viewer.
    Does it render correctly if you open that PDF file in Firefox using the PDF.js viewer?
    Yes, it does (faster than Zotero).
  • martynas_b Zotero Team
    1) On Ubuntu, could you close all PDF tabs, restart Zotero, and open just this PDF? Does it still fail, and are all pages blank or only some?

    2) How much RAM does that machine have?
  • poettli
    1) After closing all the tabs, the PDF continues to fail. The first pages render slowly, but after scrolling down further, and returning to the top, all the pages become blank with a spinning wheel

    2) 16 GB
  • martynas_b Zotero Team
    We reproduced the issue and it should be fixed soon. Thanks for reporting.
  • dstillman Zotero Team
    @poettli: Should be fixed in the latest beta
  • poettli
    Much faster. Thank you
  • dstillman Zotero Team
    Fixed now in Zotero 10.0.6
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