Debug ID D431898051 - Sync Error

lundalana · 2026-09-23T14:56:58+00:00

Hi,

I uploaded some files using one device, but they aren't available to view on another. I checked the cloud storage, and the files are available there. I've reset the sync history, and the files still aren't available. Any advice?

dstillman · 2026-09-23T14:59:15+00:00

See Files Not Syncing for the exact info we need. (There's no attempt to open a file in there.)

lundalana · 2026-09-28T20:02:34+00:00

A second pass through these instructions helped me find what I needed! The files were part of a group library, and the option to download group library files had not been selected in the settings.

Thanks for the help!