10.0.3 crashes when trying to add Citation style

Hey, my users are reporting that when they attempt to add a citation style from file, the programm gets stuck and the settings window can only be closed from the Task manager. Edit > Cite > Add from File doesn't go anywhere and the programme freezes. It happens to everyone in our environment. I wonder if other have this too.
  • These are institutional computers? What exact OS and OS version? Do all file pickers (e.g., Add File from the Add Attachment button in the toolbar) do the same thing?
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