Cannot download PDFs anymore through Zotero Connector

Sergej96
I am using Zotero Connector on Chrome on a Mac device.

URL: https://www.sciencedirect.com/science/article/pii/S1053811906011591

Debug ID: Info: Service worker starts: 2026-09-21 11:20:34

[JavaScript Error: "TypeError: Failed to fetch
at Object._requestFetch (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/http.js:421:35)
at async Object.request (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/http.js:102:12)
at async Object.callMethod (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/connector.js:220:16)"]

Error: An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.

No translator used.
  • dstillman Zotero Team
    What do you mean by "No translator used"?

    Can you provide a Debug ID from the Zotero Connector for reloading the page and trying to save?

    But that looks like you're getting an error saving altogether, not just a failure to download PDFs?
  • Sergej96
    Thanks for your reply. Regarding the translator, I just mentioned that because point 14 on https://www.zotero.org/support/troubleshooting_translator_issues says to state name of translator, if applicable.

    I can still save articles with all the metadata (title, author, journal, etc.), but the PDF won't save with it. When I try to download the PDF directly through the connector, I get the error I've mentioned.

    Sorry I thought I had pasted the Debug ID, here it is: https://drive.google.com/file/d/1ACN3iM99sV1P9D5SXWnPCAPVrYfaaEZg/view?usp=sharing
  • dstillman Zotero Team
    We only ever want a Debug ID, not output. But you're trying to save from the PDF view. Save from the article page.
  • Sergej96
    My bad. But like I said, this happens when I try to save from article page as well. The metadata are downloaded, but the PDF isn't fetched.

    Debug ID when I try to save from article page: D550230553

    Debug ID when I ry to save from PDF view: D711988487
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