-Zotero 10.0.01
-Windows 11 Home
-PC

Today, within the Zotero app, when I click on a jpg or PDF associated with a given Zotero item--within a Zotero group folder or within my personal library--I get this error message:

"A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums."

Syncing again, restarting computer, etc. has not resolved the issue.

In Zotero online, however, I CAN click on a given file and open it.

I'm wondering if the easiest fix might be just to uninstall Zotero on my computer, then reinstall and sign in / sync?

Thanks for your help.

-R

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[JavaScript Error: "[Exception... "Component returned failure code: 0x80520016 [nsIFile.create]" nsresult: "0x80520016 (<unknown>)" location: "JS frame :: chrome://zotero/content/xpcom/file.js :: Zotero.File</this.createShortened :: line 951" data: no]"]
Zotero.File</this.createShortened@chrome://zotero/content/xpcom/file.js:951:14
_processSingleFileDownload@chrome://zotero/content/xpcom/storage/storageLocal.js:700:39


[JavaScript Error: "Component returned failure code: 0x80520016 [nsIFile.create]" {file: "chrome://zotero/content/xpcom/file.js" line: 0}]

[JavaScript Error: "Download request 34/Q62X642L failed"]

[JavaScript Error: "A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 0}]

appName => Zotero, version => 10.0.1 (x64), os => Windows 11 26200, locale => en-US, extensions =>