Upgrade StorageSynchronize issue
Report ID: 1477669883
For a long time I can not synchronize attatchment files between devices. When I try to synchronize, I get this: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH.
Hope I can find some help here!! Thank you all to developers
For a long time I can not synchronize attatchment files between devices. When I try to synchronize, I get this: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH.
Hope I can find some help here!! Thank you all to developers
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dstillman Zotero Teamedited August 31, 2026Upgrade to Zotero 10 via Help → "Check for Updates…", and let us know if you still see this.
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weatherlynxI have upgraded my Zotero, but still see this: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH
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dstillman Zotero TeamCan you provide a Debug ID (different from a Report ID) for a sync that fails?
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weatherlynxthank you for your time and the debug ID is D1846618921
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dstillman Zotero Teamedited September 1, 2026You have an attachment file stored with an invalid path (likely from some plugin you used previously). That shouldn't break syncing, and we'll fix that, but for now, search for "AVX9ZBY9" in All Fields & Tags mode in the library root, delete the attachment, and empty the trash.