Synchronize issue

weatherlynx · 2026-08-31T14:32:09+00:00

Report ID: 1477669883

For a long time I can not synchronize attatchment files between devices. When I try to synchronize, I get this: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH.

Hope I can find some help here!! Thank you all to developers

dstillman · 2026-08-31T14:32:35+00:00

Upgrade to Zotero 10 via Help → "Check for Updates…", and let us know if you still see this.

weatherlynx · 2026-09-01T14:25:38+00:00

I have upgraded my Zotero, but still see this: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH

dstillman · 2026-09-01T14:52:06+00:00

Can you provide a Debug ID (different from a Report ID) for a sync that fails?

weatherlynx · 2026-09-01T14:54:19+00:00

thank you for your time and the debug ID is D1846618921

dstillman · 2026-09-01T15:10:29+00:00

You have an attachment file stored with an invalid path (likely from some plugin you used previously). That shouldn't break syncing, and we'll fix that, but for now, search for "AVX9ZBY9" in All Fields & Tags mode in the library root, delete the attachment, and empty the trash.