Upgrade StorageStorage space still shows 0 after purchasing a plan.
Hi all,
https://s3.amazonaws.com/zotero.org/images/forums/u21397789/9i216a6jvsu1jojio7r9.png
While using Zotero, I received a notification saying that I had run out of storage space under the free 300 MB plan. I then purchased the 2 GB storage amount, but my available storage still shows as 0 after the purchase. Could you please explain why? My library contains no more than about 90 PDF articles.
https://s3.amazonaws.com/zotero.org/images/forums/u21397789/9i216a6jvsu1jojio7r9.png
While using Zotero, I received a notification saying that I had run out of storage space under the free 300 MB plan. I then purchased the 2 GB storage amount, but my available storage still shows as 0 after the purchase. Could you please explain why? My library contains no more than about 90 PDF articles.
I'd guess that you were syncing a different account, in which case you should figure out the username — from the Sync tab of the Zotero settings — and email storage@zotero.org to have your storage subscription transferred to that account. You should then delete this account, which was only created yesterday.