Upgrade StorageWord crashes on Windows 11 after a few citations"
Hello,Word keeps crashing after inserting a few citations.
I get the error "Ein Fehler ist beim Update Ihres Dokuments aufgetreten" and the log shows an RPC server error.
My Debug ID is: D1414526468
We have already tried the following troubleshooting steps without success:
Copied the content into a brand new, empty Word document.
Moved the document out of Google Drive to the local desktop.
Reinstalled Zotero and the Microsoft Word Add-in multiple times.
Deleted the Zotero.dotm from the Word STARTUP directory and re-linked it.
Checked Word options: "Fields" are used instead of bookmarks, and the startup folder is added to trusted locations.
The crash still occurs after just a few citations in any document. Thank you for your help!
I get the error "Ein Fehler ist beim Update Ihres Dokuments aufgetreten" and the log shows an RPC server error.
My Debug ID is: D1414526468
We have already tried the following troubleshooting steps without success:
Copied the content into a brand new, empty Word document.
Moved the document out of Google Drive to the local desktop.
Reinstalled Zotero and the Microsoft Word Add-in multiple times.
Deleted the Zotero.dotm from the Word STARTUP directory and re-linked it.
Checked Word options: "Fields" are used instead of bookmarks, and the startup folder is added to trusted locations.
The crash still occurs after just a few citations in any document. Thank you for your help!
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adomasven Zotero TeamAre you using any non-English spellchecking in Word, and does it still crash if you disable it, or switch to English?