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I was given the code to refresh the Zotero list when inserting documents in word and to refresh the display error when entering the corresponding sublist. The phenomenon is repeated, renumbered from serial number 1 when the document is inserted, and although it gets better after being refreshed in word, it still needs to be repeated.
See steps to reproduce for the kind of description we need. You should just write in your native language.
But if you're saying that new citations in Word always come out as 1, see Existing Citations Not Detected.