Zotero 10 crashes on MacOS

rich0123
edited yesterday at 10:29pm
Latest version MacOS 26.6.2. Crashes on opening on a Macbook Neo.
Launching from a terminal gives the possibly relevant message:

Missing chrome or resource URL: chrome://zotero/skin/16/white/loading.svg

Further output:

UNSUPPORTED (log once): POSSIBLE ISSUE: unit 1 GLD_TEXTURE_INDEX_2D is unloadable and bound to sampler type (Float) - using zero texture because texture unloadable
zsh: segmentation fault /Applications/Zotero.app/Contents/MacOS/zotero

Runs fine on linux (Ubuntu 24.04)
  • dstillman Zotero Team
    Can you reproduce this in Troubleshooting Mode, if you pass -safe on the command line?
  • dstillman Zotero Team
    And was this a fresh download or an in-app update? (If the latter, please preserve the existing .app.)
  • rich0123
    edited yesterday at 10:48pm
    Firstly an in-app update and then a fresh install.

    When launched with -safe a whole bunch of messages starting with

    xattr: [Errno 1] Operation not permitted: '/Applications/Zotero.app/Contents/_CodeSignature/CodeResources'
    xattr: [Errno 1] Operation not permitted: '/Applications/Zotero.app/Contents/_CodeSignature'
    xattr: [Errno 1] Operation not permitted: '/Applications/Zotero.app/Contents/MacOS/libfreebl3.dylib'
    xattr: [Errno 1] Operation not permitted: '/Applications/Zotero.app/Contents/MacOS/liblgpllibs.dylib'
    xattr: [Errno 1] Operation not permitted: '/Applications/Zotero.app/Contents/MacOS/plugin-container.app/Contents/_CodeSignature/CodeResources'

    occurred. Many others similar to this occurred. App crashes without troubleshooting mode.
  • dstillman Zotero Team
    Can you find the crash report in Console and email it to support@zotero.org with a link to this thread?

    How about with /Applications/Zotero.app/Contents/MacOS/zotero -purgecaches?
  • dstillman Zotero Team
    edited yesterday at 11:20pm
    App crashes without troubleshooting mode
    @rich0123: Wait, are you saying it doesn't crash when you start it in Troubleshooting Mode with -safe? Output in the terminal doesn't matter if it's starting up properly.

    If you're able to start it in Troubleshooting Mode, you should disable all plugins manually and try starting normally.
  • rich0123
    edited yesterday at 11:40pm
    The app ALWAYS crashes with all options including with -purgecaches.

    Where do I access the Console? No windows are launching... Is there a subdirectory where the crash reports is found? Nevermind I found it

    Will email the report to the address you mention tomorrow.
  • dstillman Zotero Team
    edited today at 12:05am
    (Console is just a macOS app that you can open via Spotlight.)
  • rich0123
    Hi Dan

    I sent the console crash report to the support email address with a link to this thread.
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