Upgrade Storage1026309541: Zotero Storage files are available online but cannot be downloaded to a second device
Hi,
I'm having trouble syncing PDF attachments from Zotero Storage to my second computer.
I have two devices:
Device A: My primary work computer
Device B: My home computer
I have a paid Zotero Storage plan. On Device A, I successfully synced my library and PDF attachments to Zotero Storage. I can also access and open the PDFs directly from the Zotero web library, so the files are definitely present in Zotero Storage.
However, on Device B, the PDF attachments are not being downloaded to the local Zotero storage folder.
For example, I have the following paper:
Tang and Khvorova (2024), "RNAi-based drug design considerations and future directions"
The PDF was accessible from my Zotero web library at first, but after I clicked sync bottom several time on Device B, the paper can't be opened from website either.
Meanwhile, on Device B, the corresponding local folder:
C:\Users\leung\Zotero\storage\XPV42LQ6\
does not contain the PDF file.
When I try to open the attachment in Zotero on Device B, I get the following error:
The attached file could not be found at the following location:
C:\Users\leung\Zotero\storage\XPV42LQ6\Tangå’ŒKhvorova - 2024 - RNAi-based drug design considerations and future directions.pdf
It may have been moved outside of Zotero or deleted, or, if the file was added on another computer, it may not have been synced with zotero.org yet.
My sync settings on Device B are:
Data Syncing: enabled
File Syncing: Sync attachment files in My Library using Zotero Storage
WebDAV: not enabled
Download files: At sync time
When I click the Sync button on Device B, the sync icon spins for a few seconds and then stops. There is no error icon or error message, but the PDF files are still not downloaded to the local storage folder.
I have already tried the following:
Confirmed that the PDF is accessible and readable from the Zotero web library at first.
Confirmed that Device B is using Zotero Storage rather than WebDAV for file syncing.
Confirmed that "Download files" is set to "At sync time."
Restarted Zotero and tried syncing again.
Switched Device B from my home Wi-Fi to a mobile hotspot to rule out a network issue.
Reset the File Sync History and tried syncing again.
The problem persists, and no error message is displayed.
It seems that the bibliographic data syncs correctly, but the actual PDF file is not downloaded from Zotero Storage to Device B.
I have also generated a Debug ID after reproducing the problem:
Debug ID: 1026309541
Could someone please help me determine why the file sync/download process is not being triggered or is failing silently on Device B?
Thank you!
I'm having trouble syncing PDF attachments from Zotero Storage to my second computer.
I have two devices:
Device A: My primary work computer
Device B: My home computer
I have a paid Zotero Storage plan. On Device A, I successfully synced my library and PDF attachments to Zotero Storage. I can also access and open the PDFs directly from the Zotero web library, so the files are definitely present in Zotero Storage.
However, on Device B, the PDF attachments are not being downloaded to the local Zotero storage folder.
For example, I have the following paper:
Tang and Khvorova (2024), "RNAi-based drug design considerations and future directions"
The PDF was accessible from my Zotero web library at first, but after I clicked sync bottom several time on Device B, the paper can't be opened from website either.
Meanwhile, on Device B, the corresponding local folder:
C:\Users\leung\Zotero\storage\XPV42LQ6\
does not contain the PDF file.
When I try to open the attachment in Zotero on Device B, I get the following error:
The attached file could not be found at the following location:
C:\Users\leung\Zotero\storage\XPV42LQ6\Tangå’ŒKhvorova - 2024 - RNAi-based drug design considerations and future directions.pdf
It may have been moved outside of Zotero or deleted, or, if the file was added on another computer, it may not have been synced with zotero.org yet.
My sync settings on Device B are:
Data Syncing: enabled
File Syncing: Sync attachment files in My Library using Zotero Storage
WebDAV: not enabled
Download files: At sync time
When I click the Sync button on Device B, the sync icon spins for a few seconds and then stops. There is no error icon or error message, but the PDF files are still not downloaded to the local storage folder.
I have already tried the following:
Confirmed that the PDF is accessible and readable from the Zotero web library at first.
Confirmed that Device B is using Zotero Storage rather than WebDAV for file syncing.
Confirmed that "Download files" is set to "At sync time."
Restarted Zotero and tried syncing again.
Switched Device B from my home Wi-Fi to a mobile hotspot to rule out a network issue.
Reset the File Sync History and tried syncing again.
The problem persists, and no error message is displayed.
It seems that the bibliographic data syncs correctly, but the actual PDF file is not downloaded from Zotero Storage to Device B.
I have also generated a Debug ID after reproducing the problem:
Debug ID: 1026309541
Could someone please help me determine why the file sync/download process is not being triggered or is failing silently on Device B?
Thank you!
-
dstillman Zotero TeamWe'd need to see a Debug ID, not a Report ID. But based on your Report ID, this is likely a problem with your internet connection: