Cannot access cloud files using Add File

tina_cardona
I have a strange problem happening, which may have more to do with File Explorer than Zotero, but nevertheless, it's a problem for me. When I click Add File, the dialogue box does not let me expand the locations where I have files synced from SharePoint or from my personal OneDrive. However, if one of these cloud locations is listed in my recently accessed folders at the top of File Explorer, it works. It also works to drag and drop a file from a cloud/synced location in File Explorer, but not through the Add File button in Zotero, which is my preferred method. Any ideas what's going on? I confirmed I have the latest Zotero version installed. Thank you!
  • tina_cardona
    Any ideas on what's going on with this? For extra info, I can access cloud file locations when I try to add an attachment to an item via the browser version of Zotero, just not the desktop version. Thank you!
  • dstillman Zotero Team
    That's a system dialog, so it's unlikely we have much control over this. It's possible security software on your system is restricting Zotero's ability to access certain folders, or something may be broken in your OneDrive config. You should try restarting your computer if you haven't.

    If you have Firefox on this machine, or can install it, can you check whether you see the same problem with that?
  • tina_cardona
    I'll get my company's IT to investigate then. Thank you!
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