Word integration error: "The range cannot be deleted" when inserting citations with page ranges
Hello,
I'm experiencing a strange problem with Zotero and Microsoft Word.
Environment:
- Zotero 8.0.4 (64-bit)
- Microsoft Word for Microsoft 365
- Windows 11
- Citation style: APA Style 7th edition (official Zotero style)
The problem only occurs when I enter a page range in the page field.
Examples:
- 156 → works
- 156 f. → works
- 156 ff. → works
- 156-157 → Word displays a "File Conversion" dialog when the citation is inserted.
- 156-162 → same problem.
I tested this:
- Reinstalled the Microsoft Word add-in
- Restarted Zotero and Word
- Tested in a completely new blank Word document
- Disabled "Confirm file format conversion on open" in Word
The problem occurs with every reference, not just one specific source.
The debug log shows that the locator is processed correctly ("156-157"), but then Word integration fails with the message:
"The range cannot be deleted"
(field.cpp)
Debug ID: D585123158
Is this a known issue, or is there anything else I should check?
Thank you very much!
I'm experiencing a strange problem with Zotero and Microsoft Word.
Environment:
- Zotero 8.0.4 (64-bit)
- Microsoft Word for Microsoft 365
- Windows 11
- Citation style: APA Style 7th edition (official Zotero style)
The problem only occurs when I enter a page range in the page field.
Examples:
- 156 → works
- 156 f. → works
- 156 ff. → works
- 156-157 → Word displays a "File Conversion" dialog when the citation is inserted.
- 156-162 → same problem.
I tested this:
- Reinstalled the Microsoft Word add-in
- Restarted Zotero and Word
- Tested in a completely new blank Word document
- Disabled "Confirm file format conversion on open" in Word
The problem occurs with every reference, not just one specific source.
The debug log shows that the locator is processed correctly ("156-157"), but then Word integration fails with the message:
"The range cannot be deleted"
(field.cpp)
Debug ID: D585123158
Is this a known issue, or is there anything else I should check?
Thank you very much!
-
dstillman Zotero Teamhttps://forums.zotero.org/discussion/comment/513908/#Comment_513908
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