My zotero word pluigin isnt working.

mlp547 · 2026-07-06T14:30:58+00:00

I have updated my zotero to the latest version 9.5 but am having issues with my word integration. The Debug ID is D319916749.

dstillman · 2026-07-06T14:31:18+00:00

You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.

mlp547 · 2026-07-06T14:34:44+00:00

I am trying to insert a citation in a word document and the green loading bar is going on for hours and then it comes up with this error message. The same thing is happening even in a new word document.
https://s3.amazonaws.com/zotero.org/images/forums/u15183051/awj7ny8dzliwa91wyey8.png

dstillman · 2026-07-06T14:40:18+00:00

If it's happening in a new, empty document, there's a very good chance the plugin's Document Preferences window is just opening in the background behind Word. Restart Zotero and try again, and if you get the progress bar, look through the Zotero app's windows.

If you can't figure it out, provide a Debug ID for Zotero startup through reproducing the problem, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option.

mlp547 · 2026-07-06T14:44:51+00:00

Debug ID is D1106196051.

dstillman · 2026-07-06T14:45:57+00:00

That doesn't show you triggering any plugin action. The debug output has to run through actually reproducing the problem.

mlp547 · 2026-07-06T14:48:44+00:00

https://s3.amazonaws.com/zotero.org/images/forums/u15183051/tcxy099upeiecarv2we5.png

mlp547 · 2026-07-06T14:49:06+00:00

https://s3.amazonaws.com/zotero.org/images/forums/u15183051/a5edrju49uaj88tlqpzy.png

dstillman · 2026-07-06T14:49:39+00:00

We can't help unless you provide what I asked for: a Debug ID from Zotero startup through your reproducing the problem.

mlp547 · 2026-07-06T14:51:21+00:00

I have sent the ID havent I?

dstillman · 2026-07-06T14:52:22+00:00

As I said, it doesn't provide what I asked for.

mlp547 · 2026-07-06T14:53:36+00:00

what am I supposed to do. This is what I receive when I Restart with Logging Enabled…" option.

mlp547 · 2026-07-06T14:54:10+00:00

do you want the debug output?

dstillman · 2026-07-06T14:54:19+00:00

That doesn't show you triggering any plugin action. The debug output has to run through actually reproducing the problem.

mlp547 · 2026-07-06T14:58:45+00:00

D89903550.

mlp547 · 2026-07-06T14:59:07+00:00

I have just reproduced the problem

mlp547 · 2026-07-06T15:05:19+00:00

Hello?

dstillman · 2026-07-06T15:29:39+00:00

(We sometimes respond within seconds here, but there's no guarantee of a real-time conversation. Please be patient.)

Can you reproduce this with a new, empty file, instead of an existing document? If so, can you provide a Debug ID that shows that?

Are you seeing the "The citation style […] could not be found" error each time you try this after restarting Word? If that's part of the problem, we'd want to see a Debug ID that covered that happening.

After providing that, go to the app settings → Cite and make sure "Elsevier (author-date/Harvard, with titles)" is installed. The existing document you're using is likely set to use that, and for some reason Zotero can't automatically install it. If that style isn't installed, click "Get Additional Styles…" and install it, and then try again.