Unable to launch firefox connector on linux

chrisinhk
I have reinstalled Pop!_OS 22.04, with official Firefox from APT and the official Zotero 9 tarball (as well as an attempt with Zotero from the pop's cosmic store. The firefox connector is installed and activated but does not show up on the firefox menu or on right-clicking an article.

http://127.0.0.1:23119/proxies unreachable and ss -ltn | grep 23119 shows nothing

Any suggestions?

Thanks in advance
  • adomasven Zotero Team
    Submit a restart Debug ID from Zotero. As for the Zotero Connector not showing in Firefox, make sure it's not just hidden in the extensions submenu, and ensure it's actually activated in Firefox extension page and survives a Firefox restart.
  • chrisinhk
    The firefox connector is installed and activated, not hidden in the extensions, and survives a restart.

    The connector for chrome installs, appears, and functions properly

    Where is "Zotero connector preferences", referenced in https://www.zotero.org/support/debug_output?

    Thank you
  • chrisinhk
    Debug ID 1774521802 submitted (after uninstalling and reinstalling the connector)

    Thank you for your help @adomasven
  • adomasven Zotero Team
    You should generate a Debug ID with "Restart with Logging Enabled...". Don't strip the letter D when you post it.

    I'm not sure what the issue is with your connector then. Just missing entries from right-click menu? Or is the extension button not visible in the toolbar?
  • chrisinhk
    The icon is not visible anywhere in the firefox gui. Not in the tool bar, not in the right click menu, not the menu overflow. The connector appears in the the firefox extensions list, is installed and is activated

    I have resubmitted the Debug ID D505943817
  • adomasven Zotero Team
    You may have disabled extension display in Firefox. You can check for that by right-clicking in a blank area in Firefox toolbar. If you still cannot find it, you should talk to your IT, or Firefox support, since this isn't really a Zotero issue.

    What you've submitted is still not a restart Debug ID, but I do see a request in Zotero being received for "/connector/proxies", so something is accessing the Connector Server running in Zotero successfully. Also, to check for connectivity, you should try opening http://127.0.0.1:23119/connector/ping and also see https://www.zotero.org/support/kb/connector_zotero_unavailable
  • dstillman Zotero Team
    (Documentation for the toolbar icon not appearing: https://www.zotero.org/support/kb/no_toolbar_button#firefox — we can't say more than what's there, since this isn't a Zotero issue.)
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