Cannot sign into account on iPhone iOS 26.5

PPB_Oakland
The Zotero app on my phone stopped syncing with my online account, and now prevents me from signing in to my account via my phone. I am using Zotero 9; I have deleted and reloaded the app multiple times on my phone; I changed my password in my account; I updated the password on my phone. The phone app will not budge beyond the sign-in page. No matter now many times I try to sign in (using my new password), I cannot move beyond the sign-in page. How can I resolve this? I rely on my phone for photos of archival documents that I then load to my Zotero files. Thanks.
  • fcheslack Zotero Team
    What happens after you sign in through the app after you submit the username and password?

    Are you directed to a different page? Does the page just close and go back to the app without logging in?
  • PPB_Oakland
    It just keeps returning to the same Login page each time (as if I never signed-in in the first place). There are no “error” notices (such as wrong username or password).

    I have tried logging into my iPad which is also running iOS 26.5; same exact situation: the Zotero Login page just keeps reloading again and again with no error notices.

    Thanks for your help!
  • fcheslack Zotero Team
    Can you log in at all using Safari on these devices?

    Do you have it configured to block cookies? The only way I can replicate this is by blocking all cookies (but it may be possible to block the necessary cookie in another way as well).
  • PPB_Oakland
    I can log in using Firefox (my preferred web browser) on both my iPhone and my iPad.
    I am not sure how cookies are either blocked or unblocked on the Zotero app; I typically block most cookies on my browser and various websites, but apparently can still log in successfully using Firefox.
  • fcheslack Zotero Team
    Cookies are blocked in Safari (and web views that apps open including Zotero) in the Safari settings.

    Settings > Apps > Safari

    Cookie settings there would be under "Privacy & Security" or "Advanced > Privacy"
  • PPB_Oakland
    That was successful!
    As I never use Safari, I would have never associated Safari with the Zotero app, much less digging down several levels (Settings > Apps > Safari > Advanced > Block All Cookies).
    Thank you for your thorough detective work and support. Very much appreciated.
  • Argonnepin
    Thank you so much! It works!!
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