Convert File Popup and Lost Bibliography

I am having an issue with a Word (.docx) document.

Debug ID: D1901994315

Zotero works normally in new blank documents, but not in this thesis file.

When I open Zotero → Document Preferences and click OK, Word shows a "Convert File" pop-up. No matter what I click (OK/cancel), the bibliography disappears. Same happening when I add an in-text citation. I have been using copies of that docx file for more than a year, and this issue is the first time.

I tested:

A copy with all Track Changes accepted
A copy with the bibliography deleted
New blank documents (work normally)

The issue persists in the current document. Kindly help
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