repeated errors since last Zotero update

Ever since the last Zotero update, I keep repeatedly getting the error that "Zotero experienced an error updating your document" when I try to insert a reference in Word. This happens across all documents. Prior to the update, this used to happen infrequently, and if I just restarted Word and Zotero (and worst case scenario, Windows) it would resolve. However, since the last Zotero update, this is happening repeatedly over and over, so that I quite frequently have to manually close all my programs and files, restart the computer, and then reopen them all again, just to insert references into Word documents. This is really sucking up a huge amount of time. It feels like if I use Zotero/Word for more than a few hours or a single day, I inevitably hit this error.

Is this a known bug? Is there any way to fix this?
  • dstillman Zotero Team
    edited 12 days ago
    Not a known bug, no. Can you provide a Report ID after this occurs?
  • Thanks, @dstillman. Here is the report ID that I have in Zotero now--not sure if this is from this prior error before I restarted or is referring to something more recent that has not been significant enough to cause this behavior? Report ID: 1780072587719
  • dstillman Zotero Team
    edited 11 days ago
    That’s not a valid id. Just copy and paste — don’t try to retype.
  • I don't know what else to provide. That is the number provided at the top of the report generated under the Help->report errors menu in Zotero. If there is some other place to find a report ID, please let me know.
  • dstillman Zotero Team
    edited 11 days ago
    The Report ID is given to you after you submit the report. Nothing to do with the error contents — that's just showing you what will be submitted. (The number you provided is just a timestamp from a line in the report.)
  • OK, thanks. Here is the ID I am given after submitting the report: 1449555922
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