Unable to access Citation Dialog box

mporick
Hi, All-

I set my dissertation aside for 2 weeks. Zotero updated! Now I am back at it and unable to insert any citations. I click the Zotero add citation link in Word and I can see (using Alt-Tab) that a dialog box opened in Zotero, but I cannot get it to show so I can add the citation. Anyone have this occur? What's the fix? I'm desperate....I have tried minimizing all windows, restarting, nothing seems to be obvious.
  • dstillman Zotero Team
    Can you provide a Debug ID for Zotero startup through reproducing this, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option?
  • mporick
    In troubleshooting mode, it works! Then when I go back to non-troubleshooting mode I have the same issue.

    Here is what I got after making it work:


    1780177750563 addons.xpi WARN Force scan SCOPE_ALL locations on empty XPIStates locations data

    [JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
    getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
    onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27


    appName => Zotero, version => 9.0.4 (x64), os => Windows 11 26200, locale => en-US, safeMode => true, extensions =>

    (3)(+0030873): Starting full-text content processor

    (4)(+0000001): Registering notifier observer 'fulltext_l6' for [sync]

  • dstillman Zotero Team
    Can you provide the Debug ID for startup through reproducing it without checking the Troubleshooting Mode box?
  • mporick
    At startup:


    1780178312024 addons.xpi WARN Force scan SCOPE_ALL locations on empty XPIStates locations data

    [JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
    getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
    onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27


    appName => Zotero, version => 9.0.4 (x64), os => Windows 11 26200, locale => en-US, extensions =>

    (3)(+0010320): Scheduling next feed update

    (4)(+0000002): SELECT ( CASE WHEN lastCheck IS NULL THEN 0 ELSE strftime('%s', lastCheck) + refreshInterval * 60 - strftime('%s', 'now') END ) AS nextCheck FROM feeds WHERE refreshInterval IS NOT NULL ORDER BY nextCheck ASC LIMIT 1

    (3)(+0000007): No feeds with auto-update

    (4)(+0000000): SELECT libraryID AS id FROM feeds WHERE refreshInterval IS NOT NULL AND ( lastCheck IS NULL OR (julianday(lastCheck, 'utc') + (refreshInterval/1440.0) - julianday('now', 'utc')) <= 0 )

    (3)(+0000010): Running update for feeds:

    (3)(+0000001): All feed updates done

    (3)(+0000000): Scheduling next feed update

    (4)(+0000000): SELECT ( CASE WHEN lastCheck IS NULL THEN 0 ELSE strftime('%s', lastCheck) + refreshInterval * 60 - strftime('%s', 'now') END ) AS nextCheck FROM feeds WHERE refreshInterval IS NOT NULL ORDER BY nextCheck ASC LIMIT 1

    (3)(+0000001): No feeds with auto-update

    (4)(+0000599): SELECT COUNT(*) FROM settings WHERE setting='mImport' AND key='cleanup'



    After being unable to get the citations box to display (other than in Alt-Tab):


    1780178312024 addons.xpi WARN Force scan SCOPE_ALL locations on empty XPIStates locations data

    [JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
    getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
    onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27


    [JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
    getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
    onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27


    appName => Zotero, version => 9.0.4 (x64), os => Windows 11 26200, locale => en-US, extensions =>
  • dstillman Zotero Team
    edited yesterday at 10:02pm
    That’s not a Debug ID for Zotero startup. See the linked instructions.
  • mporick
    edited today at 7:09am
    Sorry about that! the output is incredibly long. Does this partial data look correct? if so I would need to send the file.


    [output removed — D.S.]
  • adamsmith
    The request is to submit it and post the debug ID here
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