Upgrade Storagedocument crashes when inserting a citation
Whenever I try to insert a citation, the document crashes and closes automatically. I have already tried copying the document’s content into a new document, but the problem persists.
Here is my report ID: 1004070805
If you want to reproduce the error, all you need to do is insert a citation into the text – in other words, click on ‘Add/Edit Citation’
Here is my report ID: 1004070805
If you want to reproduce the error, all you need to do is insert a citation into the text – in other words, click on ‘Add/Edit Citation’
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dstillman Zotero TeamWhat Word version? A Word crash is usually a Word bug.
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mara_svwI use Microsoft 365 and the word version 2508.
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adomasven Zotero TeamYou will have to follow Troubleshooting Errors in Word Processor Documents, and post here describing what happened at each step.
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mara_svwHoly shit, step 3 worked. Now I’ve been able to insert the citation without Word crashing again. Thank you so much, you’ve saved my day and my bachelor’s thesis :)