Google Docs Linked Citations Issue

trwilliamson
Trying to add citations to a Google Doc. It was working before but now I cannot update existing linked citations and another citation is appearing as unlinked. I cannot also add any extra new citations with the same generic error message: "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?"

Zotero connector returned the following error message (submitted, Debug ID is D1573312413):

https://s3.amazonaws.com/zotero.org/images/forums/u11471007/d1pwrv46cu9dujftmnnh.png

Main Zotero app had a massive debug output log that seemed to copy and paste the entire Google Doc text with in-text citations spelled out in reference metadata form plus lots of different error messages that spanned many pages.

Any help would be much appreciated.
  • dstillman Zotero Team
    Update to the current version of the Zotero Connector and reload Google Docs.
  • trwilliamson
    I had already done both of these before posting my question, but thanks for the suggestion. Any help would be appreciated.
  • adomasven Zotero Team
    Your Debug ID is showing you are running 5.0.203. The current version is 5.0.208.
  • trwilliamson
    In that case there may be an error in releasing the update as Zotero is fully up-to-date according to my application. I can't find where to check the version in-app either.

    https://s3.amazonaws.com/zotero.org/images/forums/u11471007/krz8gz52kh5nqu5skzh5.png

    I am experiencing the same issue in Google Docs after having attempted to find a new version to update to
  • adamsmith
    This is Zotero. You want to check the browser connector in your browser
  • trwilliamson
    Because there was no way to separately update the browser connector with the Zotero app fully updated, I had to uninstall and reinstall the Chrome connector. But now it's working, thanks
  • dstillman Zotero Team
    (You can update a Chrome extension from Chrome’s Extensions pane if it hasn’t automatically updated. Nothing to do with the Zotero app.)
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