Upgrade StorageServer error when creating new API key in account settings
Hi everyone,
I’m trying to create a new API key in my Zotero account, but every time I click “Create new key” (on the Security settings page), I get a generic server error:
“Server error / Something went wrong processing your request”
I’ve tried:
Logging out and back in
Clearing cookies and cache for zotero.org
Using an incognito/private window
Trying a different browser
The error happens consistently, so I’m not sure if it’s a temporary issue on Zotero’s side or something specific to my account.
Has anyone else experienced this recently? If so, did you find a workaround, or was it resolved on Zotero’s end?
My setup:
Browser(s) tried: Chroime and Brave latest versions
OS: Wibndows 11
Zotero account age: Under 12 months old
Time of first attempt: 27/5/2025 2.00pm AEST
Thanks in advance.
I’m trying to create a new API key in my Zotero account, but every time I click “Create new key” (on the Security settings page), I get a generic server error:
“Server error / Something went wrong processing your request”
I’ve tried:
Logging out and back in
Clearing cookies and cache for zotero.org
Using an incognito/private window
Trying a different browser
The error happens consistently, so I’m not sure if it’s a temporary issue on Zotero’s side or something specific to my account.
Has anyone else experienced this recently? If so, did you find a workaround, or was it resolved on Zotero’s end?
My setup:
Browser(s) tried: Chroime and Brave latest versions
OS: Wibndows 11
Zotero account age: Under 12 months old
Time of first attempt: 27/5/2025 2.00pm AEST
Thanks in advance.
If this is a residential IP address, you should check all your devices for malware. If it's a shared IP address, you should report it to the ISP or network administrator so they can identify the source of the malicious traffic.