Error on updating document

BenTaoi · 2026-05-19T13:37:51+00:00

An error on updating my document keeps popping up while trying to use Zotero on my Google Doc. After following the instructions on Trouble Shooting Errors, there is still no change.

dstillman · 2026-05-19T13:38:16+00:00

Can you provide a Report ID?

If it's working in a new document, see Troubleshooting Errors in Word Processor Documents for the existing document.

BenTaoi · 2026-05-19T20:49:18+00:00

1034539543

BenTaoi · 2026-05-20T11:04:25+00:00

Hi is there any update on my request? its really important that I quickly fix this becuase it is my dissertation. Thanks

adomasven · 2026-05-20T13:07:39+00:00

There may be issues trying to insert citations or a bibliography onto new lines made with Shift-Enter on Google Docs. If that's what you're seeing, you should insert new lines using the Enter key without pressing Shift. Otherwise, you should submit a Debug ID from Zotero for an attempt to cite that fails.

BenTaoi · 2026-05-22T02:29:07+00:00

Can someone please help me with this: D163565895

adomasven · 2026-05-22T04:10:05+00:00

This Debug ID doesn't capture an attempt to cite that fails. Please restart Zotero, refresh your browser, then capture and submit another Debug ID.

BenTaoi · 2026-05-22T11:33:58+00:00

I have tried it again and have also taken a screenshot of the message that pops up when I try to cite.

Debug ID: D491182029

https://s3.amazonaws.com/zotero.org/images/forums/u15041931/76kwcp5epnldo3o9qsfj.png

adomasven · 2026-05-22T12:14:58+00:00

You need to click Help -> Debug Output Logging -> Enable, then attempt to cite in Google Docs, and finally after getting this prompt return to Zotero, click Help -> Debug Output Logging -> Submit Output.

BenTaoi · 2026-05-22T12:51:48+00:00

I have followed the instructions, and this is the Debug Id: D560686643

dstillman · 2026-05-22T17:09:21+00:00

Please try updating to Zotero Connector 5.0.205 and reloading Google Docs.