The word file keeps crashing everytime I try to add a new citation.

d10741011 · 2026-05-19T19:21:15+00:00

I have tried troubleshooting, but no luck so far.
https://s3.amazonaws.com/zotero.org/images/forums/u20232429/x3vzvqzgxj1ypfbuzfag.png

dstillman · 2026-05-20T02:58:21+00:00

If it works in a new, empty document, see the instructions linked from there for the existing document.