Do sometimes not see required document under 'Add/edit citation

Probably doing something wrong:
In Word on MAC using the button ' add/edit citation', I sometimes cannot find the desired document, while if I look in the Zotero app on my computer it does show up In Zotero, in the appropriate folder).
Reinstalled button, restarted Word, updated Zotero, restarted Zotero app: no effect. (half of the time it works just fine: half of the time it doesn't). Would appreciate some thought. Best regards.
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