Error Exporting - Ticket #334441000

mainsa77
I have been trying to export since last night- rebooted several times and followed the correct instructions to export. Instead it sits at just "Exporting Items" at a standstill. I click on the Collection> Export Library> Files> Zotero RDF and this is the message I recieve- any additional suggestions? Trying to get my file to my professor for my final research paper.

Thank you for any assistance!

https://s3.amazonaws.com/zotero.org/images/forums/u12367801/lhlx1mzh4pm9s3h91qd4.png
  • dstillman Zotero Team
    How many items are you trying to export?

    Can you restart Zotero and provide a Debug ID (different from a Report ID) for an export attempt that hangs (after a minute or two)?
  • mainsa77
    Hello and thank you for your response! I followed the following steps as advised and below is the information from the Debug Output report:


    1777472614052 addons.xpi WARN Force scan SCOPE_ALL locations on empty XPIStates locations data

    [JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs"]

    While creating services from category 'profile-after-change', could not create service for entry 'RemotePermissionService', contract ID '@mozilla.org/remote-permission-service;1'

    [JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/EssentialDomainsRemoteSettings.sys.mjs" line: 41}]

    [JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/SimpleURIUnknownSchemesRemoteObserver.sys.mjs" line: 45}]

    [JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
    getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
    onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27


    appName => Zotero, version => 8.0.4 (x64), os => Windows 11 26200, locale => en-US, extensions =>

    (3)(+0030882): Starting full-text content processor

    (4)(+0000001): Registering notifier observer 'fulltext_3K' for [sync]

    (3)(+0030411): Getting contents of C:\Users\melissa\AppData\Roaming\Zotero\Zotero\Profiles\l2juqoyj.default\treePrefs.json

    (3)(+0000004): Writing column prefs of length 6565 to file C:\Users\melissa\AppData\Roaming\Zotero\Zotero\Profiles\l2juqoyj.default\treePrefs.json
  • mainsa77
    I hit submit and here is the debug# Submitted with Debug ID D1663094826
    Thank you!
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